Customer Service Advisor

Salary: Base pay is £14.23** per hour

**After probation, you could earn a performance bonus up to 20% and enhanced pay for meeting KPIs.

Shift available: Tuesday 8am to 4pm, Wednesday 8am to 3.45pm, Thursday to Saturday 8am to 4pm (36 hours per week)

Training: January 2026, 4 weeks Monday to Friday 8am to 4pm (36 hours per week)

Location: Based at Radar Road, Leicester, with the option to work from home after 6-9 months, subject to eligibility.

German Language Advisors at NEXT play a key role in delivering outstanding customer service, ensuring a seamless experience for our German-speaking customers.

What you'll be doing:

• Deliver exceptional service via inbound/outbound calls, emails, and chats
• Resolve account issues and track missing parcels, always prioritising the customer
• Use strong communication skills to build trust and connect with customers
• Apply attention to detail and problem-solving to recommend effective solutions
• No sales targets—focus solely on providing outstanding service
• Success measured by customer satisfaction and quality of interactions

What we're looking for:

• Fluent in both written and spoken English and German
• Prior customer service experience, ideally in a contact centre or customer-facing role
• Strong literacy and numeracy skills, thriving in fast-paced environments
• Enthusiastic and empathetic approach to resolving customer concerns
• Ability to build rapport and maintain a resilient, positive attitude
• Join NEXT and make a difference in customers' lives while advancing your career

About International:

Our international team is growing rapidly, serving 130 countries with contact centres in Leicester, Manchester, Poland, and Pune.

NEXT is expanding globally, with strong brand momentum and a partnership with Nordstrom. We're also opening up to 10 NEXT stores in key Indian cities. With over 1.5 million international customers, it's an exciting time to join the International team.

Why Join NEXT?

• 25% off most NEXT, MADE*, Lipsy*, Gap*, and Victoria's Secret* products (*via NEXT)
• Performance related bonus
• Early VIP sale stock access
• Discounts at Staff Shops
• 10% off most partner brands, 15% off Branded Beauty
• Exclusive offers from 3,500+ retailers via our benefits platform
• Access to digital GP & free health services
• Sharesave scheme
• Financial wellbeing tools
• Discounted online/in-store shopping with free next-day delivery to work or local store
• Support networks and employee groups
• Discounted gym memberships with Wellhub
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

What's NEXT:

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

Job Types: Full-time, Permanent

Pay: £14.23 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking

Application question(s):

• What is your proficiency in German spoken and written?
• What is your proficiency in English spoken and written?

Language:

• German (required)

Work Location: In person