Arabic Customer Service Advisor

Salary: Base pay is £14.23** per hour

**Upon successful completion of your probationary period, there is a possibility to receive a performance-related bonus of up to 20%. Additionally, Advisors who consistently meet KPI targets have the opportunity for an enhanced pay.

Shifts available:

• Monday to Friday 6am to 2pm (36 hours per week)
• Tuesday to Friday 11am to 7pm & Saturday 10am to 6pm (36 hours per week)

Training: Monday 17th November to Friday 12th December 2025, Monday to Friday 8am to 4pm (based off site at Regus, Leicester)

Location: Onsite, based at Radar Road, Leicester with the opportunity to apply to work from home, in line with our working from home policy after a minimum of 6-9 months service (eligibility criteria applies).

About International:

Our international team is going through phenomenal growth, we deliver to approximately 130 countries globally with growing teams across our contact centres in Leicester, Manchester, Poland and Pune.

NEXT is rapidly enhancing its global footprint, with increasing brand recognition and momentum worldwide. We have established a strong partnership with Nordstrom, a premier multi-channel retailer in the US, and are preparing to open up to 10 NEXT-branded stores in key Indian cities, including Bengaluru, Delhi, and Mumbai.

With a growing customer base of over 1.5 million internationally, there's never been a better time to become part of the International team.

What you'll be doing:

As an International Language Advisor, you'll deliver outstanding service to our customers via inbound and outbound calls, emails, and chats, all while navigating our computer systems. Whether you're resolving account issues or tracking down missing parcels, your primary goal is simple: put the customer first.

With your exceptional communication skills, you'll build trust and connect with customers, carefully listening to their needs. Your attention to detail and problem-solving abilities will enable you to recommend the best course of action, ensuring each query is thoroughly resolved.

This role isn't your typical customer service job. With no sales targets to meet, you'll have the freedom to focus solely on providing exceptional service. Your success will be measured by the satisfaction you bring to every customer interaction.

What we're looking for:

With prior experience in customer service—ideally in a contact centre or customer-facing role—you bring a team-oriented mindset, a positive attitude, and a genuine passion for helping others.

Fluent in both written and spoken English and Arabic, you possess strong literacy and numeracy skills and thrive in fast-paced environments.

You approach challenges with enthusiasm, demonstrating empathy as you resolve customer concerns to ensure they continue enjoying their shopping experience with us. Your ability to build rapport, combined with a resilient and upbeat attitude, makes you a key asset to any team.

Take the leap and become a valued member of the NEXT family. Apply today to make a difference in our customers' lives while growing your career in a dynamic, rewarding role

What's Next:

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

Job Type: Full-time

Pay: From £14.23 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Application question(s):

• What is your proficiency in Arabic spoken and written?
• What is your proficiency in English spoken and written?

Work Location: In person