Relationship Support

The Orchard have an opportunity for someone to join the team in a Relationship Support position. You will play a key role in coordinating and managing tasks for artist and distributed label campaigns across a wide variety of genres (from classical, R&B to electronic music), offering vital support, and overseeing the evaluation of services.

Reporting into the Relationship Management Team Lead, this role involves tracking campaigns and budgets, collecting key materials and assisting with critical day-to-day responsibilities across two small teams. The ideal person will have a strong understanding of how to work cross-functionally between internal departments and within diverse systems. They are capable of handling multiple tasks efficiently.  

The Orchard is a leading music distribution company operating in over 48 markets worldwide. With cutting edge operations and an unparalleled global team, The Orchard partners with labels of all sizes to make their music and video available across hundreds of digital and physical retailers around the world. At The Orchard, our focus is to provide a comfortable, social and engaging environment to encourage productivity and creativity. 

• Campaign Tracking: Monitor the progress of ongoing campaigns, alongside the team Relationship Managers, ensuring timelines, budgets, and deliverables are met. 
• Budget Management: Track campaign budgets, ensuring all expenses are accounted for and aligned with the allocated budget.
• Optimisation & Audits: Conduct campaign evaluations identifying areas for improvement, ensure services are being optimised, and processes across teams are working effectively. 
• Release Campaign Oversight: Work closely with the Relationship Managers in ensuring critical new releases information is shared to the appropriate teams and in the appropriate formats. 
• Campaign Asset Management: Gather and organise key assets and materials for a campaign, such as press materials, images, one-sheets and lyrics, ensuring everything is current and easily accessible for the teams.
• Campaign Performance Tracking: Keep track of campaign performance across sales and other services deployed to ensure goals and objectives are being met. 
• Competitive Analysis: Assist with gathering insights and conducting competitive analysis to inform strategic decisions.
• Report Generation: Assist in running reports for internal and or external needs, ensuring accuracy and timeliness.
• Label Onboarding: Provide assistance to the Solutions team with new label training, ensuring a smooth onboarding experience.
• Product Engagement: Lead in driving Clients' adoption of The Orchard's products and tools as well as driving adoption of new features contained therein.
• Office Visits & Meetings: Help coordinate office visits and in-person meetings with internal teams and external partners, as necessary.

• A minimum of 2 years in the music industry, or a similar field, is desired with previous experience working collaboratively across various teams and departments, pulling reports, and navigating through various systems. A background in music distribution is preferred. 
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication skills and the ability to work collaboratively across teams.
• High attention to detail and the ability to maintain accurate records.
• Ability to work efficiently in a fast-paced environment and handle various operational tasks.
• Familiarity with competitive analysis techniques and marketing strategies is preferred. 
• You are passionate about the music business and have a desire to build a career in the industry.

• Patient and empathetic with all clients from label owners and artist managers to interns.
• Friendly, approachable and enthusiastic with an innate desire to understand the needs of clients. 
• A brilliant all round communicator - on phone, email and in person.
• Someone with supreme attention to detail and follow-through skills.
• Resourceful and takes the initiative - an expert troubleshooter.
• Passionate about music and the music industry with drive and enthusiasm to excel.

• You join a vibrant global community with the opportunity to channel your passion every day 
• A modern office environment designed for you, empowering you to bring your best 
• Investment in your professional growth and development enabling you to thrive in our vibrant community 
• The space to accelerate progress, positively disrupt and create what happens next 
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives 
• We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There's also time off over winter break 

As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual's sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

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Please note that applicants must be at least 18 years of age.