Customer Service Administrator

Customer Service Administrator

Global Fire and Security Systems

Nottingham NG2

Full Time – On site - £DOE

WELCOME TO GLOBAL

We provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow.

Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide.

Thanks to a combined wealth of knowledge and experience between our directors, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems.

Due to continued growth and market development, we are now seeking to appoint a Customer Services Administrator, to be based at our Head office in Nottingham, at the prestigious NG2 Business Park.

Job Purpose:

• The Service Desk is a busy department which assists with the planning, scheduling and administration associated with all Global's maintained service contracts, including responding to and dispatching emergency callouts our clients may have. Once our Engineers have attended jobs, our case management system and the client's portals need updating so an invoice can be produced and circulated to the client.
• The role of Administrator is responsible for processing all tasks in relation to delivering our customers scheduled maintenance activities. Communicating via customer portals, email and telephone

Key Accountabilities

• Taking inbound phone calls for the Service General phone line and handling Customer enquiries
• Transferring Purchase Orders on Portals to our CMS
• Call logging and raising new orders
• Liaising with Engineers regarding workloads, work not yet completed and assisting as required
• Arranging Engineer and Manager hotel/train/ferry bookings
• Ensure customer portals and email inboxes are monitored daily to provide same-day responses.
• Promote accurate record keeping of client interaction within the database amongst your team to improve overall communication and effective of delivery.
• Take ownership of customers issues and follow problems through to
• Calling customers to book in services on behalf of Engineers

About You

• GCSE Math's/English C or above
• IT skills, including Microsoft packages and email.
• Knowledge of administrative procedures.
• Accuracy at record keeping.
• Excellent time management skills.
• Excellent communication skills, able to build a rapport with customers.
• Listening skills – to understand exactly what customers require'
• Be adaptable and be able to take initiative.
• Problem analysis and problem solving.
• Excellent working knowledge of the business.
• Ideally, Experience in working in a similar service administration role.

What We Offer:

• Competitive salary based on experience and qualifications
• Supportive and professional team environment
• Opportunities for training and career development
• Employee social and engagement initiatives
• Paid employee referral scheme
• The chance to be part of a reputable company in the fire and security industry

Does this sound like you?

Then we would love to hear from you, send us your CV using the link below.

Excited about the role, but your experience or qualifications don't perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification.

We are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across our business.