Customer Service Administrator

1 day ago

Nottingham, United Kingdom Cherry Professional Limited Full time

**Customer Service Administrator | Outskirts of Nottingham City Centre | Permanent | Up to £23,000 + Benefits**
The role of a **Customer Service Administrator** is to process all tasks in relation to delivering customers scheduled maintenance activities using various communication methods. This is a role that varies between on the phone **CustomerService and Administration.**
Hours of work: 8.30am-5.30pm Monday to Friday

**Responsibilities**:
Taking **inbound** phone calls for the service phone line and handling **C ustomer enquiries**
Ordering parts
Call logging and raising new orders
Liaising with Engineers regarding workloads, work not yet completed and assisting as required
Take ownership of customers issues and follow problems through to resolution
Improve **customer service** experience, create engaged customers and facilitate organic growth
Meet all Customer KPI’s with regards to their **administration** processes
Calling customers to book in services on behalf of Engineers
Raise credits notes for Senior sign off
Ideal Person:
Accuracy at **record keeping**
To be able to build strong working relationships, internally and externally
Excellent **time management** skills
To be adaptable and be able to take initiative
Ability to work well under pressure and prioritise workload
To have excellent communication skills, able to build a rapport with customers
Other roles you may have applied for**: Administrator, Customer Service Administrator, Scheduling Administrator, Customer Service Advisor

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