Customer Service Administrator

5 days ago

Nottingham, United Kingdom Office Angels Full time

**Position**: Customer Service Administrator
**Location**: Nottingham NG2
**Hours**: 8.30 - 17.30 **No weekends**, 1 Hour lunch
**Perks**: Cycle2work Scheme. Great public transport location with travel to work discounts. Additional holiday days for each full year of service.

**CUSTOMER SERVICE ADMINISTRATOR - IMMEDIATE START**

We are excited to be assisting a well-established, multi award winning company in their search for a Customer Service Administrator

**Do you pride yourself on providing outstanding customer service?**

**Do you have experience in organising a busy workload? Building good customer relationships, and problem solving?**

**If you've answered yes; we would love to hear from you**

**Key responsibilities will include**:

- Answering incoming calls & handling customer enquiries, taking control of customers issues and follow problems through to resolution.
- Liaising with different people in the business, whether it be with engineers to regarding workloads, to booking hotels, trains
- Uploading on to the system, such as call logs and purchase orders
- Compile daily and weekly reports for circulation within the Senior Leadership Team to keep internal stakeholder informed on team activity.
- Assist with planning and scheduling

**About you**:

- Be able to demonstrate a proactive approach to work
- The ability to build a rapport with customers
- Listening and communication skills to fully understand your customer
- Time management
- Knowledge of administration procedures

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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