Customer Service Administrator

24 hours ago

Nottingham, United Kingdom Elizabeth Michael Associates Full time

**Customer Service Administrator**

**NG2, Nottingham - Office based role**

**Monday - Friday, 8.30am - 5.30pm**

**£22,000 - £24,000 Per Annum, D.O.E**
- This role sits within a busy service desk department which assists with the planning, scheduling and administration associated with all maintained service contracts, including responding to and dispatching emergency callouts clients may have. _

**Responsibilities**:

- Taking inbound phone calls for the Service General phone line and handling Customer enquiries
- Transferring Purchase Orders on Portals to our CMS
- Call logging and raising new orders
- Liaising with Engineers regarding workloads, work not yet completed and assisting as required
- Arranging Engineer and Manager hotel/train/ferry bookings
- Promote accurate record keeping of client interaction within the database amongst your team to improve overall communication and effective of delivery
- Compile daily and weekly reports for circulation within the Senior Leadership Team to keep internal stakeholder informed on team activity
- Take ownership of customers issues and follow problems through to resolution
- Improve customer service experience, create engaged customers and facilitate organic growth
- Meet all Customer KPI’s with regards to their administration processes
- Managing grids on a daily basis alongside peers to ensure all calls and tasks are dealt with in a timely manner
- Calling customers to book in services on behalf of Engineers

**Experience**:

- Accuracy at record keeping
- Excellent time management skills
- Ability to work well under pressure and prioritise workload
- Excellent communication skills, able to build a rapport with customers
- Listening skills - to understand exactly what customers require’
- Be able to build strong working relationships. Internal/External
- Be adaptable and be able to take initiative
- Behave in a calm professional and responsible manner
- Problem analysis and problem solving
- Excellent working knowledge of the business

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