International Account Coordinator

AXA - Global Healthcare is seeking a proactive and dedicated International Account Coordinator within our Sales & Distribution team. In this role, you'll play a vital part in supporting the Client Directors to ensure the seamless management of our Large Corporate portfolio, which includes overseeing a diverse range of accounts from initial prospecting through to renewal.

Your contributions will help strengthen client relationships, streamline administrative processes, and support the delivery of excellent service to our brokers and clients. This position offers an exciting opportunity to develop your expertise in corporate insurance, work closely with various internal teams, and contribute to the growth and success of AXA's international healthcare solutions.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you'll be doing:

• Support Client Directors with daily management of the Large and Mid-Corporate portfolio, acting as main contact for brokers and clients.
• Coordinate with intermediaries, clients and internal teams to resolve claims disputes, handle potential fraud and process admin efficiently, reaching consensus on outcomes.
• Achieve the retention target.
• Collaborate with relevant teams to ensure timely renewals, including preparing literature, contracts, managing variations, updating Salesforce, and liaising with finance on invoicing.
• Follow up on renewal populations to ensure accurate and complete renewal processes.
• Prepare membership reports for client meetings and client directors as needed.
• Collaborate with the onboarding team on new LC/MC schemes, completing onboarding tasks before handover.
• Maintain technical knowledge and ensure compliance, including secure email to meet data protection standards.
• Record all renewal tasks accurately in Salesforce and navigate the platform correctly.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply.

What you'll bring:

• Ability to work with minimal guidance from Account Strong knowledge of products.
• Strategic and commercial awareness with developed communication and negotiation skills.
• Client management experience with strong customer focus.
• Large Corporate business protocols, such as eligibility, underwriting factors, and country issues.
• Excellent organisational skills to prioritise work.
• Team player, able to support others.
• Strong attention to detail to ensure accuracy in producing renewal documents and recording renewal activities, supporting seamless and error-free processes.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £25,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to ruth.-

Who we are:

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.