Customer Service Coordinator

1 week ago

Royal Tunbridge Wells, United Kingdom L R Shelby Limited Full time

**Full Job Description**

At LR Shelby, we specialise in delivering a consistent and reliable service of exceptional quality to developers operating nationally across the South of England. LR Shelby offers a range of services including after-sales maintenance, customer care services and project managing complex defects. Our customer focused approach ensures that we maintain high standards in all aspects of our work in the safest way possible.

The relationships we have with our clients and customers are built on trust, professionalism and accountability and these business values have gained us much respect within the building and construction industry.

Role Overview:
We have a great opportunity for a Customer Service Coordinator/administrator to join our team within L R Shelby Limited, located in the center of Tunbridge Wells. As our Customer Service Coordinator, you will be responsible for logging any work requests from our clients and ensuring items are dealt with promptly and professionally. You will be working in a close and supportive team who are focused on providing the best possible service to our customers.

**What we would like from you**
- Experience working for a residential House Builder in a similar role is preferred but not essential
- Good understanding of Microsoft Office, Excel, Outlook
- Good planning and organisations skills
- Problem solving and decision-making skills
- A polite, tactful and assertive attitude
- Patience and calmness under pressure
- Ability to handle complaints and difficult situations
- Excellent communications skills
- Good team working skills
- A commitment to work as required to meet the needs of the business

**More about the Customer Service Coordinator role**
- Keep clients, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
- Answer calls/queries accurately and consistently
- Ensure customer details and communication with customers are accurately recorded on CRM system
- Issue instructions to sub-contractors and our in-house team.
- An awareness and recording of cost spending
- Assist with any other admin duties, required by Customer Service Managers or Director
- Material ordering and monitoring
- An awareness and understanding of Health & Safety

**Salary**: £26,000.00-£28,000.00 per year

Schedule:

- 8 hour shift Monday-Friday

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

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