Front of House Practice Co-Ordinator
2 weeks ago
FRONT OF HOUSE PRACTICE CO-ORDINATOR - Private Dental Practice
Are you looking for a new challenge? Are you organised, highly motivated, good at multi-tasking and have a can do attitude?
If so, this could be the role for you
Please note, applications without a cover letter will not be considered. If you have any trouble attaching via Indeed, please send to - we want to hear from you what you can bring to this role and why you should be considered.
We are looking for an experienced professional to join our fully private, award winning implant clinic based in Cardiff as our FRONT OF HOUSE PRACTICE CO-ORDINATOR. We are a great, fun team who are incredibly passionate about providing 5* customer service to all of our patients and we need someone amazing on board to help us This is more than just an everyday Reception role
We will expect you to be able to work under pressure in a busy environment and have exceptional organisational skills. Enthusiasm and positivity are also an absolute must
The duties of the role will involve:
· Welcoming patients and visitors pleasantly and with professionalism.
· High-quality reception and administrative duties in line with the GDC guidelines and practice policies ensuring your team know exactly what they are doing.
· Responding to patient enquiries promptly with a positive and friendly manner.
· Scheduling patient appointments in accordance with the practice policies.
· Keeping patients informed of all necessary information regarding their appointment.
· Maintaining accurate patient records.
· Collecting and recording patient payments.
. Managing clinicians' schedules to ensure that information is accurate and scheduling is smooth and efficient.
· Dealing with outstanding payments in accordance with the practice payments policy.
· Establishing and maintain productive working relationships with all members of the dental team.
Essential experience and skills:
· Excellent relationship builder
· Outstanding customer service skills
· Organised with high level of accuracy and attention to detail
· Easily builds rapport with people and has a friendly and approachable disposition
· Confident and empathetic nature
· Flexible and willing to help the team
· Can do, positive attitude
What we can offer you:
25 days holidays allowance + bank holidays (pro rata)
1/2-day off for your birthday each year.
Pension contributions
Parking paid for by the company
Free uniform
Great friendly team with days/nights out
Please apply by sending a cover letter and your CV for the attention of Rachel Gleeson and tell us how you could make a difference to the Fusion Team
Closing date: Monday, 17th November 2025 (please note the job advert may close earlier than this if a high volume of applications is received)
Job Type: Full-time
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- Relocation assistance
Work Location: In person
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