Patient Services/Front of House

1 week ago

London SW BT, United Kingdom Body Logic Health Full time

Job Description

Private Physiotherapy and Movement Health Clinic near Clapham Junction

STARTING SALARY from £26,500 - £30,000 depending on experience in either a private healthcare environment or a busy front of house role

38 HOURS PER WEEK STARTING early November 2025

Clinic Opening Hours - Monday to Thursday 7.45am until 8.45pm, Friday 7.45am - 6.15pm & Saturday 8.45am until 3.15pm (Sunday closed)

We are a high end Physiotherapy and Movement Health Clinic based in Battersea SW11.

The stylish and contemporary surroundings are a world away from the experience one might normally associate with the word 'clinic'. Every patient receives our undivided attention throughout their time in the clinic and our aim is that every patient feels the sense of calm, relaxed, unhurried professionalism that is the hallmark of our approach to patient care.

We are looking for someone to join our sociable and friendly team to help promote this professional approach to all patients and to ensure maximum efficiency with seamless delivery of Front of House duties and services.

This role would suit a graduate with excellent customer facing experience.

KEY RESPONSIBILITIES

· Greeting all patients at point of contact and providing a warm welcome

· Diary management – arranging, rearranging appointments as appropriate

· Projecting a positive and can do attitude to patients whilst going the extra mile

· Face to face and telephone contact for all Patient enquiries

· Managing the room allocations for clinicians and patients.

· Actively working towards increasing sales for the practice by converting initial enquiries

· Use internal computer software packages for all patient records

· Produce administration with regards to patient correspondence

· Ensuring all patient areas are kept clean and tidy

· Responsible for general marketing tasks

· Administrative support to the Practice Manager and clinical team

KEY SKILLS / COMPETENCIES

* Customer excellence * Strong administrations skills and experience. * Excellent communicator with good listening skills * Planning and organising * Commitment and flexibility * Professional, smart and presentable * Excellent written and verbal communication.

Job Type: Full-time - you will be required to work 1 Saturday out of 3, please do not apply if you are not able to fulfil this criteria.

Salary: £26,500 - £30,000 per annum (based on 38 hours per week) based on relevant experience

Benefits:

  • Subsidised clinic treatments
  • Company events & socials
  • Company pension
  • Access to company health insurance scheme

Job Types: Full-time, Permanent

Pay: £26,500.00-£30,000.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Free fitness classes
  • On-site gym
  • Private medical insurance

Ability to commute/relocate:

  • London SW11 3BT: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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