Client Success Manager

1 week ago

Edinburgh, Edinburgh, United Kingdom Activity Stream Full time £32,000 per year

Activity Stream is seeking an energetic and motivated Customer Success Manager to join our expanding team on a fixed-term one year contract. A successful CSM guides existing clients to maximize the value they get from our products, analyzing their needs and business processes to provide tailored advice on optimizing their workflows.

The role combines consultancy, training, support, and project management. Through dedication, meticulous follow-up, and proactive approach, CSMs stay informed about client needs and expectations and ensure projects are delivered on time, as well as identify opportunities that benefit both the client and the company, without focusing primarily on sales.

What will you be doing?

  • Leading the client onboarding process, including managing the project, training staff, and deploying our solutions.
  • Acting as the primary point of contact for clients and building and maintaining strong, long-term relationships.
  • Driving product adoption by ensuring clients are using the features that bring the most value.
  • Managing and prioritising client inquiries, providing timely and efficient support.
  • Acting as the voice of the client internally by sharing insights, feedback, and product improvement requests with product and development teams.
  • Helping to produce content, such as help articles, videos or other material to help clients use our products more effectively.

Qualifications

  • Proven experience working in or with live entertainment venues or working with an entertainment ticketing system.
  • Ability to anticipate client issues and address them before they become problems.
  • Willingness to learn and adapt to new tools, workflows, and product updates and collaborate with internal teams.
  • Capable of working remotely and independently with minimal supervision.
  • The ability to communicate clearly and effectively with clients at all levels.
  • Ability to build and maintain long-lasting client relationships.
  • Strong organizational skills to manage multiple accounts and ensure timely project delivery.
  • Comfortable presenting to clients, leading meetings, and delivering training or product demos.

Nice to Haves

  • Fluency in one or more Nordic language
  • Experience as a client success manager or customer support representative with an event management or ticketing SaaS product
  • Proficiency in CRM software (Hubspot or similar) and Google Workplace (Drive, Sheets)

Why Join Us?

  • Salary: £32,000 per annum
  • Be a part of an innovative company transforming the live entertainment and cultural institution landscape.
  • Competitive salary and comprehensive benefits.
  • Remote work flexibility and a supportive, collaborative team environment.

About Activity Stream

Activity Stream is a leading provider of a marketing platform designed specifically for live entertainment, ticketing, and visitor experiences. Our mission is to empower entertainment venues, organizers, and cultural institutions with powerful tools that drive meaningful connections, increase ticket sales, and optimize visitor engagement. We are a dynamic, fast-growing company dedicated to transforming the audience experience through cutting-edge technology and data-driven insights.

  • Client Success Manager

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Meraki Talent Full time £40,000 - £60,000 per year

    Client Success ManagerEdinburgh or GlasgowPermanent, Full TimeMeraki Talent is partnered with an ambitious professional services firm focused on delivering outstanding client experiences through innovation, collaboration, and expertise to appoint an experienced Client Success Manager. This is a full-time, permanent appointment, offering a great salary and...

  • Business Development Manager

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Success Altitude Full time £24,000 - £60,000 per year

    Feeling boxed in by the traditional 9–5?Ready for more flexibility, autonomy, and growth—personally and professionally?If you live by anattitude for altitude, this could be your next move.We're expanding globally and looking for adriven Business Development Managerto join our high-performing team. You'll be supported with full training, proven systems,...

  • Client Manager

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Aon Corporation Full time £40,000 - £80,000 per year

    Client Manager – Real Estate, Scotland Are you driven by building lasting client relationships?Do you thrive on identifying new opportunities for growth?Aon Scotland has a Client Manager role available within our Real Estate team, to take on ownership of the Scottish Real Estate practice.This is a hybrid role with the flexibility to work both virtually...

  • Client Relationship Manager

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Meraki Talent Full time £40,000 - £60,000 per year

    Client Relationship ManagerEdinburgh or GlasgowPermanent, Full TimeMeraki Talent is partnered with an ambitious professional services firm focused on delivering outstanding client experiences through innovation, collaboration, and expertise to appoint an experienced Client Relationship Manager. This is a full-time, permanent appointment, offering a great...

  • Client Development Manager

    5 days ago

    Edinburgh, Edinburgh, United Kingdom Pinsent Masons Full time £45,000 - £65,000 per year

    DescriptionEdinburgh or LondonRole OverviewHere at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading...

  • Client Development Manager

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Business Operations and Legal Full time £60,000 - £100,000 per year

    Edinburgh or LondonRole OverviewHere at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form...

  • Client Account Manager

    6 days ago

    Edinburgh, Edinburgh, United Kingdom accelerate agency Full time £28,000 - £42,000 per year

    Client Account Manager (Edinburgh)About AccelerateWe've been in the SEO industry since before it was called SEO, specializing in Saas SEO that is fueled by a combination of human expertise, data analysis and automation. Our skills lie in the strategic use of content, SEO, large-scale outreach and link building to get our clients organic results that match...

  • Client Manager

    7 days ago

    Edinburgh, Edinburgh, United Kingdom iMultiply Full time £45,000 - £55,000 per year

    Client Manager – Join a Modern, People-Focused Accountancy PracticeAre you an experienced accountant who thrives on building genuine relationships with clients and making a real impact in their businesses? If you're looking for a role where your ideas are valued, your growth is supported, and your work truly matters—this could be the perfect fit.About...

  • Insurance Client Manager

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Aon Full time £40,000 - £80,000 per year

    Client Manager - Real Estate, ScotlandAre you driven by building lasting client relationships?Do you thrive on identifying new opportunities for growth?Aon Scotland has a Client Manager role available within our Real Estate team, to take on ownership of the Scottish Real Estate practice.This is a hybrid role with the flexibility to work both virtually from...

  • Principal Client Manager

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Magentus Full time £60,000 - £120,000 per year

    About UsMagentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management.Across pathology, radiology, oncology, maternity, and practice management, we are connecting the health ecosystem and transforming digital...