Principal Client Manager

About Us

Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management.

Across pathology, radiology, oncology, maternity, and practice management, we are connecting the health ecosystem and transforming digital healthcare at scale. Driven by our dedicated teams across the globe, our success reflects our passionate commitment to improving healthcare outcomes.

People are at the heart of everything we do at Magentus — we work as one team to create a healthier society.

Short Summary

We are seeking an Principal Client Manager to be a senior member of the team responsible for managing two high-profile national rollout contracts. They will act as the primary point of accountability for client success and contract performance, ensuring delivery excellence while driving commercial growth. This role demands a commercially astute professional who thrives in complex contractual environments, demonstrates exceptional stakeholder management, and is comfortable operating in ambiguity.

Key Responsibilities of the role:

• Own and execute account strategies for two national contracts, ensuring alignment with client objectives and contractual obligations.
• Navigate complex commercial frameworks, manage contract variations, and identify opportunities for revenue growth through upselling, cross-selling, and value-added services.
• Build and maintain trusted relationships across a complex and varied set of senior client stakeholders, internal teams, and external partners. Act as a strategic advisor to influence decision-making and resolve challenges.
• Proactively manage contractual risks, compliance, and governance processes to safeguard delivery and profitability.
• Drive account growth through innovative solutions, packaged offerings, and strategic initiatives that enhance client outcomes.
• Support seamless delivery across multiple workstreams, balancing competing priorities and adapting to evolving client needs.
• Operate confidently in dynamic environments, making informed decisions with incomplete information while maintaining focus on long-term objectives.
• Maintain accurate records in CRM systems, provide commercial performance insights, and support executive reporting.

This position offers an uncapped commission structure.

What experience do I need:

• Proven experience managing large-scale, complex contracts with multiple stakeholders.
• Strong commercial acumen with expertise in contract negotiation, financial modeling, and risk management.
• Exceptional stakeholder management and influencing skills at senior levels.
• Ability to thrive in ambiguous, fast-changing environments while maintaining strategic clarity.
• Deep understanding of healthcare systems and digital technology's role in improving outcomes.
• Experience working across complex multi-organisational customers.
• Excellent communication, leadership, and problem-solving skills.
• Full driving license and ability to travel nationally.

What's in it for you:

Flexible Working Environment:

• Remote Working Environment - The ideal candidate will be based in Scotland

Leave:

• 25 days (increases with length of service up to 4 days) plus 8 bank holiday
• Holiday purchase scheme via salary sacrifice
• An extra day annual leave for your birthday
• Enhanced Maternity Leave
• Enhanced Paternity Leave
• Religious holiday swap programme
• Up to two days paid Volunteering days
• Paid time off during the working day to donate blood
• Pawrental Leave

Leadership & Development:

• Litmos learning
• Product Training

Employee Recognition:

• Peer recognitions
• CEO awards
• Length of service awards
• Performance Annual Bonus Programme

Employee Benefits:

• Life Insurance (4x annual salary)
• Private health care (BUPA) plus discounted rates to add your loved ones
• Salary Sacrifice Pension
• Income Protection
• EAP (access to online Healthcare)
• Employee Referral scheme- £1,000 tax free
• Branded merchandise starter pack
• £250 working from home allowance
• Free Flu Jabs
• Enhanced Sick Pay

Our values say a lot about us:

• One Team
• Make a difference
• We Care
• Constant Evolution
• Trust

People are at the heart of everything we do at Magentus — we work as one team to create a healthier society. We hold monthly communication sessions with the Senior Leadership Team to provide company updates and strategic briefings.

Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed.

We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace.

If you require any support or adjustments to interact with us, please let us know.