Customer Services Coordinator

Are you ready to take your career to the next level?

At Rittal-CSM, we believe in the power of diversity and inclusion to drive innovation and excellence. Our clients are the leading technology companies globally They are well-known for their significant impact on the digital landscape, are leaders in various online services, including social networking, virtual reality, and augmented reality. They are major players in the software, hardware, and cloud computing industries.

With a focus on technology-driven strategies and business excellence, we strive to exceed expectations and drive growth in the industry. As we continue to expand our operations, we are seeking a proactive and talented individual to join our team as a Customer Services Coordinator, providing support for our global business development.

About Us:

We specialise in enclosures, climate control systems, power distribution, and IT infrastructure. We provide solutions for industrial and IT applications. We are proud of our diverse and talented workforce.

Job Description:

In this role you will report to the Head of Customer Services, assisting with various tasks. Your key responsibilities will include:

• Providing outstanding customer service by telephone and email.
• Being the first point of contact and owner of specific products or customers as allocated.
• Inputting and management of customer order and forecast demand within the business operating system.
• Coordinating customer requirements with key stakeholders.
• Collaborating with other team members to ensure the smooth delivery of products and services.
• Liaising with Logistics and Transport Management teams.
• Providing accurate and timely information to customers
• Preparing weekly/monthly/quarterly reports (dashboards and charts) that provide overview and
• insight against key strategic metrics.
• Gathering, recording and acting upon customer feedback.
• Updating customer and part records.

Qualifications and experience:

We encourage candidates from all backgrounds to apply. Whilst qualifications give you the knowledge to be successful in this role, experience and soft skills will play a huge part in this role. To be successful in this role, you should have:

• Proven experience of working in a similar
• role in a customer services environment.
• Strong written and verbal communication skills
• Excellent knowledge of Microsoft Office,
• particularly Excel.
• The ability to build productive working relationships.
• Strong communication and interpersonal skills
• Strong teamwork and collaboration skills
• GCSE Maths and English (A-C) or equivalent
• Good levels of IT literacy – Microsoft Office/Excel
• Formal qualifications related to Customer Service
• Experience using a CRM system.
• Experience of Import/Export and customs
• procedures.
• IT systems – experienced in use of SAP or other ERP system.

What We Value:

At Rittal-CSM we celebrate diversity and welcome individuals from all walks of life. To thrive in this role, we are looking for candidates who embody our company values:

Teamwork: A proven track record of fostering collaboration among diverse teams and stakeholders.

Training: A passion for developing your own or your peers' capabilities to always ensure we are able to drive the business forward.

Communication: Strong communication skills to ensure clarity and understanding across all levels of the organisation.

Recognition: An understanding and appreciation for diverse perspectives.

What's in it for you?

Our employee experience is at the heart of everything we do. That's why we offer:

Opportunity to make a significant impact: Your ideas will shape the future of our products and services, making a real difference in the lives of our customers.

Room for innovation: We value creativity, learning and personal growth. We encourage out-of-the-box thinking. Bring your ideas to the table and watch them come to life

Career growth: We believe in investing in our team members' professional development. As a Customer Services Coordinator, you'll have access to ongoing training and advancement opportunities.

Collaborative environment: Join a supportive and diverse team of like-minded professionals who are passionate about developing new business and serving customers.

Recognition and rewards: Your hard work and dedication will be acknowledged and rewarded, both financially and through career advancement opportunities. If you're ready to embark on an exciting journey where your skills will be valued, your ideas will be heard, and your contributions will be celebrated, then we want to hear from you

This role will also offer you a brilliant rewards package which includes:

• A salary up to £32,000 depending on experience.
• Company bonus based on attendance, productivity, and quality.
• Life insurance 3 x your salary.
• Pension contributions matched to 5%.
• Core working hours to allow you flexible working from the start.
• Hybrid working

This is a full-time position, based on working Monday – to Friday, 39 hours a week.

How to Apply:

If you are a proactive and technically inclined individual with a passion for supporting global business initiatives and customer satisfaction, we encourage you to apply for the Customer Services Coordinator position. Join us in driving innovation and excellence and making a positive impact on our clients' success. To apply, please email your CV to: -

Rittal-CSM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Your unique perspective and talents will help us continue to thrive and innovate in our industry.

Job Type: Full-time

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Additional leave
• Canteen
• Company events
• Cycle to work scheme
• Free flu jabs
• Free parking
• Life insurance
• On-site parking
• Referral programme

Work authorisation:

• United Kingdom (required)

Work Location: In person