People & Culture Manager

Oetker Hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L'Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.

The Lanesborough– classically British service in a remarkably vibrant and elegant London residence.

The Lanesboroughinvites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

The team of The Lanesboroughare waiting for you to have an exceptional experience

1. Permanent

Start Date

01/12/2025

Place

London, United Kingdom

People & CultureManager

We are looking for an experienced and passionatePeople & CultureManagerwho can deliver exceptional colleague service and assist in leading and driving the Lanesborough Culture.

As a People & Culture Manager, you will support the Executive Head of People & Culture in all people related tasks within the hotel. This will be an individual who can drive engagement, strategize on best talent acquisition practices, analyse people data, coach and mentor managers and help elevate the employee experience as a whole.

Duties will include but not be limited to:

• Provide support to the Heads of Department with P&C related areas.
• To become familiar with company policies, procedures and guidelines in order to provide accurate advice and guidance to all line managers and employees.
• To ensure that P&C policy and procedures are followed throughout the hotel.
• Provide support to the Employees with HR / P&C related areas.
• Assist in the development of any required new HR / P&C processes and initiatives and communication of these within the hotels
• Ensure that the company disciplinary, grievance and appeal procedures are adhered to on all occasions.
• Act as an advisor to HOD's, providing guidance on legal issues and best practice.
• Oversee the execution of core HR / P&C processes i.e., colleague communications meeting, absence management, holiday planning, exit interviews, probation reviews etc.
• Co-ordinate and manage the in-house Employee Opinion Surveys including, administration and follow up procedures
• To co-ordinate the hotels performance review system
• Assists the People & Culture Coordinator with the Hotel Induction process and sees all new starters through to welcoming them to the hotel and into their departments.
• Deliver ad hoc projects, assisting in project administration for the development of initiatives and their implementation.
• To manage all recruitment within the hotel using agreed systems of work and ensuring that any legislation is adhered to.
• Monitors and communicate recruitment progress to Heads of Department and the People & Culture Team on a regular basis.
• In conjunction with the Executive Head of People & Culture, identify and develop strategic recruitment methods to ensure we are sourcing the high calibre candidates for selection and keep our competitive position in the market.
• Liaises with Heads of Department on a regular basis to identify recruitment needs and Identify and Support Succession Planning in all departments of the hotel.
• Attend Recruitment Fairs to promote the culture of the hotel and the opportunities.
• Promoting The Lanesborough as an Employer of Choice with

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

In return

We believe in recognising and valuing the contributions of our team members. To supportyourwellbeing and growth, we provide a robustreward andbenefits package, including:

Financial Wellbeing

Competitive salary package

Season ticket loan

Enhanced Pension Scheme

Life Insurance

Complimentary dry cleaning

Retail discounts around Westminster

Health & Wellness

Private Medical Insurance

Dental /Optical benefits

Complimentary meals on duty

Cycle to Work scheme

Flu vaccinations

Discounted chiropodist& massage treatments

Substantiality initiates

Social and sports activities

Career Growth & Personal Development

Internal transfer and promotion opportunities

Cross-departmental exposure

Partnered with industry-leading training providers

Subsidised professional qualifications and certified training programmes

'Recommend-A-Friend' scheme

Recognition & Social Initiatives

Award programmes throughout the year with generous prizes

Long service awards

Preferential room rate for you and your family

50% discount on F&B and Club & Spa treatments

Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party,Departmental Appreciation Day, pub quiz, etc.)

Celebrating important moments (birthdays, anniversaries, weddings, newborns)

Retirement parties*

• Terms and conditions apply to all benefit

Candidate Profile

As a People & Culture Manager, you will support the Executive Head of People & Culture in all people related tasks within the hotel. This will be an individual who can drive engagement, strategize on best talent acquisition practices, analyse people data, coach and mentor managers and help elevate the employee experience as a whole.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

• Previous People & Culture / HR experience within hospitality, preferably in a luxury environment
• London experience is desirable but not essential
• Good understanding of UK Employment Law
• Excellent command of the English language both written and verbal
• Copes well with pressure and changes to the working environment
• Well groomed appearance
  Proven track record of- engaging and motivating others
• Confident with managing the employee lifecycle

If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team.