Sales Development Coach

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £45,000 - £60,000 per year

Job Description

As an SDR Coach, you'll play a key role in helping our Sales Development Representatives shine in their roles, having meaningful conversations with customers and prospects to explore how Sage solutions can support their business goals. You'll be a trusted subject matter expert, providing ongoing guidance, support, and development to embed a performance-focused mindset across the team.

Working closely with the leadership team, you'll set clear, achievable objectives and measure success while partnering with SDRs to identify opportunities for improvement. Your insights and coaching will drive best practices, enhance the customer experience, and help the team achieve their commercial goals.

Using your expertise and experience, you will provide tailored coaching and support to help SDRs excel and exceed their performance goals. Working closely with leadership and sales enablement, you will identify skills gaps, highlight training needs, and embed call standards that drive consistent performance improvements across the team.

This is a hybrid role – three days per week in our Newcastle office

Key Responsibilities

  • Act as a role model, demonstrating the behaviours expected from SDRs.

  • Motivate and inspire the team to achieve challenging goals through example and effective coaching.

  • Drive continuous improvement across the team.

  • Coach individuals to enhance performance and support their development using appropriate techniques.

  • Provide timely and accurate feedback to SDRs and team managers.

  • Maintain skills assessments and coordinate training and coaching plans with the enablement team to address performance gaps.

  • Keep detailed coaching records, including objectives and outcomes aligned with the coaching plan.

  • Lead calibration sessions to embed best practices across the team.

  • Maintain your own product and procedural knowledge.

  • Develop and maintain a knowledge base and FAQs for managers within SalesHood.

  • Support managers in taking ownership of customer queries and encourage them to exceed expectations where appropriate.

  • Provide accurate and timely feedback to managers as needed.

  • Undertake any other duties as assigned by the Team Manager within the scope of the role.

Must have:

  • Experience in coaching or a similar role

  • Results-oriented, highly organized, and driven to succeed

  • Strong product knowledge

  • Excellent verbal and written communication skills, including giving and receiving feedback

  • Ability to motivate and develop people through coaching

  • Growth mindset: embraces challenges, learns from feedback, adapts, and introduces innovative solutions

  • Strong team player with ability to build effective relationships

  • High level of customer focus

  • Influencing, negotiation, and presentation skills

  • Familiarity with continuous improvement methodologies

Desirable:

  • Experience in a customer-facing role

  • Root cause analysis and problem-solving skills

  • Experience in a SaaS environment

Your Benefits

  • Competitive base salary and commission structure

  • Comprehensive health, dental and vision coverage

  • Work away scheme for up to 10 weeks a year

  • On-going training and professional development

  • Paid 5 days yearly to volunteer through our Sage Foundation

  • Flexible work patterns and hybrid working

LI-VK1

  • SME Sales Manager

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Shoptimised Full time £40,000 - £58,000 per year

    SME Sales ManagerSalary:£40,000 basic£58,000 OTEAre you an experienced manager ready to take ownership of a growing sales team? Do you thrive in fast-paced, high-performance environments and know how to get the best out of people?We are an award-winning Ecommerce software company seeking a results-driven Sales Manager to lead our SME-focused Business...

  • Sales Development Representative

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Furza Full time

    We're on the hunt for a bright, driven, and ambitious Sales Development Representative to join a growing team. If you're a natural people-person, love asking questions and enjoy working towards targets, keep readingOur ClientOur client is a fast-growing software company on a mission to make life easier for their customers through smart, intuitive...

  • Sales Development Representative

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BCIS Full time £40,000 - £60,000 per year

    Sales Development Representative - help shape the growth of BCISBCIS is moving into an exciting new phase of growth, powered by innovation, technology, and data. To support this development, we're looking for a Sales Development Representative (SDR) to join our fantastic team in the North East.As the first point of contact for potential customers, you'll...

  • Sales Development Representative

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom df02da48-beb4-4a2b-8720-60f6ec48c3bb Full time £30,000 - £60,000 per year

    Business Development Representative (Outbound)In this role, you'll connect with small and medium-sized business owners who may not yet be familiar with our product and introduce them to Sage. You'll be on the front lines, taking the first step to start meaningful conversations. This role is a great fit if you have experience managing leads, are comfortable...

  • Head of Sales

    1 day ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Grafton Recruitment Full time £60,000 - £70,000 per year

    Head of Central Sales – Customer SolutionsNorth East£65k-£70k + Car + Bonus + BenefitsAre you a strategic leader with the energy to drive transformation and the grit to deliver results? This is your opportunity to lead a high-impact central sales function at the heart of a fast-paced, service-led business within the commercial equipment rental and...

  • Sales Development Representative

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full time £40,000 - £60,000 per year

    At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on theForbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60lists, and we...

  • Sales Director

    20 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hubexo Full time £1,500,000 - £6,000,000 per year

    Director of Sales New Business Acquisition UKI Product & SpecificationLocation: Newcastle Upon TyneSalary: Competitive + Bonus (OTE £150,000)Hybrid 3 days per week city centre Hubexo HubLead with vision. Drive growth. Inspire success.About HubexoWe provide cutting-edge data, insights, and software solutions to the global construction industry. We specialise...

  • inside sales manager

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £40,000 - £80,000 per year

    Job DescriptionAs a Sales Team Manager, you'll play a key role in supporting, guiding, and inspiring a team of Sales Executives to deliver on our small business strategy. This is a hands-on role where you'll spend time coaching side by side, observing, and helping your team build meaningful relationships with customers.You'll encourage your team to take a...

  • Sales Development Executive

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Azets Full time

    Who are AzetsAzets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many officesWe are a top ten accountancy firm in the UK and are the number one largest SME practice.We are seeking a proactive and...

  • Business Development Manager

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Biffa Waste Services Full time £30,000 - £70,000 per year

    Business Development Manager Competitive salary, car and excellent OTE.Location: Covering Newcastle Salary: upto £35,000 + £12,000 OTE (uncapped)A quick look at the role.We are looking for a Business Development Manager to create, manage, develop and maintain a pipeline of new business opportunities in order to deliver profitable revenue growth for the SME...