Patient Services Coordinator

2 weeks ago

Tring HP PU, United Kingdom Rothschild House Group Full time £24,000 - £36,000 per year

Do you take pride in delivering exceptional service? Are you a strong team player?

At Rothschild House Group we are committed to providing the highest quality of service to our patients, and our dedicated team of staff are vital to our success.

We are looking to recruit part-time Patient Services Coordinators to work afternoon shifts 1.15pm to 7.00pm. The successful candidates will be team-oriented, courteous and efficient; with excellent customer service and problem solving skills. A flexible attitude is essential - the practice is based across multiple sites and you may be required to work at any of our branches.

Rothschild House is committed to providing staff with training and development opportunities, offers 25 days holiday a year, NHS pension and a supportive working environment.

Vacancy for

Part Times Roles at Tring & Berkhamsted hrs a week working a variety of shifts - Morning 7.45am -1.15pm or Afternoon 1.00pm to 7.00pm

Specific duties and responsibilities:

1) Customer service

  • Receive, welcome and direct patients and visitors on arrival. Ensure visitors sign in if they are staying in the building.
  • Make appointments for patients by telephone or personal callers to the surgery.
  • Receive and record patient requests for emergency and home visits.
  • Explain practice procedures and requirements to current, new and temporary patients.
  • Ensure sufficient information is available when booking appointments to enable patient records to be retrieved easily and contact made.
  • Refer patient complaints to the Patient Services Team Leader.
  • Action requests for ambulance and other patient transport, and record details in the transport book.
  • Receive, process and distribute patient prescriptions as appropriate.
  • Arrange for specimens and mail to be couriered to the hospital.
  • Advise patients of relevant charges for non-NHS work and issue receipts for cash payments.
  • Ensure the telephone answering service is operational at the beginning of each working day, and is switched over to night service at the end of each working day.

2) Administration

  • Ensure all forms and documentation are completed correctly as required for practice and patient purposes.
  • Responsibility for Petty Cash including reconciliation.
  • Provide administrative support for practice and associated service providers as appropriate.
  • Use the practice computer systems to retrieve and update information to ensure the efficient running of the practice. Make new and follow up appointments, including the cancellation and rescheduling of appointments as necessary.
  • Retrieve and distribute patient medical records to doctors and nurses as requested.
  • File patient records efficiently and accurately.

Person specification

Qualifications

Essential:

  • Good standard of general education
  • Car driver with vehicle access

Desirable:

  • Relevant administrative qualification

Experience

Essential:

  • Undertaking administrative work
  • Working directly with members of the public in a busy customer care role
  • Working as part of a team

Desirable:

  • Working within the health care service

Essential skills, knowledge and abilities:

  • Customer service
  • Communication
  • Problem solving
  • Flexibility
  • Work well under pressure
  • Confidentiality
  • IT skills
  • Adaptability - willingness to attend relevant training courses of benefit to the individual and the practice

Work remotely

  • No

Job Types: Part-time, Permanent

Pay: £12.97 per hour

Expected hours: 17 – 29 per week

Benefits:

  • On-site parking

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person

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