Receptionist/Administrator
2 weeks ago
Job Title: Primary Care Administrator / Workflow / ReceptionistLocation: The Shrubberies Medical Centre, South Woodford, E18Overview: The Shrubberies Medical Centre is a small, friendly GP surgery serving a patient list of approximately 8,500. We pride ourselves on delivering personalised, high-quality care in a supportive team environment. We are looking for a motivated Receptionist/Administrator to join our friendly team. Key ResponsibilitiesReception & Front Desk Duties First point of contact for patients, both face-to-face and over the phone.
Manage appointments, cancellations, and prescription requests using EMIS. Register new patients and handle general queries with professionalism and empathy. Support clinical triage and maintain patient flow efficiently. Clinical System & Referral Admin Confident daily use of EMIS Web for managing appointments, patient records, coding, and documentation.
Administrative Support Handle incoming and outgoing communications (emails, letters, results, documents). Process and code clinical documents using EMIS and AccuRx. Manage tasks within EMIS Web Maintain confidentiality, data accuracy, and GDPR compliance. Provide general administrative and reception support, including cover for staff absence.
Essential Requirements Good communication and interpersonal skills; confident dealing with the public. Excellent time management, accuracy, and attention to detail. Solid understanding of NHS confidentiality, data protection, and clinical governance. Desirable Experience with AccuRx for tasking and patient messaging.
Previous reception experience in a fast-paced medical setting. Willingness to support quality improvement and practice initiatives. Working Hours & Access Core hours: Monday - Friday pm Benefits Eligibility for the NHS Pension Scheme Ongoing training and development How to Apply Apply via NHS Jobs with your CV and supporting statement, outlining how you meet the essential and desirable criteria.
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