Dental Receptionist

2 days ago

South Woodford, United Kingdom Bright and White Dental Spa Full time

Dental Receptionist

Are you looking to be part of a team culture where you excel at what you do and provide efficient and excellent support for the team and patients?

If yes, then we are looking for you
- 'Can-do' attitude
- Exceptional oral and written skills
- Ability to problem solve and find solutions
- Great organisational skills
- Driven and confident approach in engaging in conversation to build relationships and overcome objections
- Innovative, open minded thinking and a willingness to try new processes
- Ability to perform in a target driven environment
- Fully computer literate and competent using CRM software
- Flexibility to work some evenings and weekends
- Most importantly we are looking for a new team member that can match our enthusiasm, be tenacious and create/run with ideas for driving the business forward.

**Job role requirement**:

- Friendly, warm, welcoming greeting of patient in person or on the telephone adding to an excellent overall experience
- Tracking of customer queries, customer marketing data
- Follow up on all inquiries and arrange bookings for consultations along with reporting and general administration duties.
- Ability to fill up available diary bookings effectively and profitably
- Answering the telephone, resolving queries quickly and compassionately, and ability to turning leads into clients
- Logging patient data in relevant reports for the use of managers
- Uploading patient data in the appropriate softwares
- Tracking laboratory work, deliveries, and referrals
- Upholding the company values throughout
- Further duties may entail liaising with various team members. Most importantly, you will manage the journey for new patients from the initial inquiry to a successful acceptance of treatment

**The fundamentals**:

- Reports to Practice Manager
- Starting Salary 26 - 28K
- Experience using SOE software is desirable
- Experience within a dental field is desirable

We will provide the opportunity for support in the role, growth personally as well as professionally, but the spark and personality will have to come from the successful individual.

**Salary**: £26,000.00-£28,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
We have installed Screens, we take the temperature of staff and patients on arrival. Patients are required to complete a COVID-19 risk assessment prior to being seen. The practice is compliant with all COVID-19 guidance set out by Public Health England, F

**Experience**:

- Customer service: 1 year (preferred)
- Dental receptionist: 1 year (required)

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