Gp Receptionist

1 week ago


South Woodford, United Kingdom Glebelands Practice Full time

The role of the receptionist in a healthcare practice is vital for ensuring smooth operations and excellent patient care. Key responsibilities include: Appointment Management: Maintain and monitor the appointment system by processing personal, telephone, and electronic requests for bookings, ensuring efficient scheduling and minimising waiting times. Call Handling: Answer incoming phone calls, transfer calls, and address callers' requests promptly, using effective communication to direct patients to appropriate services. Patient Signposting: Guide patients to the right healthcare professional based on their needs, ensuring they receive timely and appropriate care.
**Data Entry**: Accurately enter and update patient information and records in EMIS Web, including new registrations and healthcare data, while adhering to confidentiality protocols. Documentation Management: Scan, photocopy, and file documents, attaching relevant paperwork to patient records to maintain comprehensive and organised files. Handling Queries: Manage requests for information, including Subject Access Requests and other documentation, directing them to the administrative team as needed. Support for Clinical Staff: Assist clinical team members with general tasks and help set up clinics, enabling them to focus on patient care.


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