Enterprise Account Manager

The Opportunity

XY Sense is a global leader in occupancy intelligence technology for corporate real estate teams. Our privacy-first, AI-powered sensors and workplace analytics platform deliver the richest, real-time insights to help organisations control real estate costs, boost space productivity, and create workplaces people love.

With headquarters in Melbourne and offices in Sydney, London, and New York, XY Sense powers workplace intelligence for enterprise customers in more than 30 countries. Our fast-growing London team is leading EMEA expansion, working with a diverse portfolio of global clients and partners to deliver data-driven workplace insights and smart building solutions. We're now looking for an Enterprise Account Manager to help shape the next phase of this growth.

In this role you will own a portfolio of high-value accounts—supporting customer success, driving expansion opportunities, and acting as a trusted advisor on workplace technology and data strategy.

This is a pivotal role that combines commercial leadership, relationship management, and strategic insight to help our customers scale their workplace intelligence programs across global portfolios.
 

Key Responsibilities

As an Enterprise Account Manager at XY Sense, you'll play a key role in driving customer success and commercial growth across our expanding EMEA and global portfolio. You'll build trusted partnerships with global enterprise clients, uncover new opportunities for impact, and help shape the future of smart workplace technology.

Your ImpactOwn and grow a portfolio of enterprise accounts — developing and executing tailored strategies that deliver measurable business results.Drive expansion by identifying new use cases, cross-sell, and upsell opportunities to deepen customer engagement.Lead commercial negotiations for renewals, expansions, and multi-year agreements, ensuring long-term customer success.Maintain clear visibility of forecasts, renewals, and expansion opportunities that align to our regional and global strategy.Champion customer feedback, ensuring accounts stay informed on product updates and integration opportunities that maximize XY Sense's value.
 Build Trusted RelationshipsLead relationships from day one, engaging customers at the point of sale close to support smooth onboarding and implementation and ongoing support as their strategies and portfolios evolve.Act as the senior point of contact for enterprise customers, cultivating relationships with multiple stakeholders — from day-to-day contacts to C-suite executives.Deliver strategic QBRs and executive presentations, translating complex data into actionable workplace insights.Serve as a trusted advisor on workplace data, analytics, and technology integration.Collaborate globally with Sales, Customer Success, and Delivery teams to ensure seamless implementation and outstanding ongoing service.
 Engage the MarketRepresent XY Sense at leading industry events, conferences, and partner forums, strengthening our brand presence across EMEA.Build and nurture networks with workplace consultants, real estate advisors, and technology integration partners.Stay ahead of workplace trends and share insights that influence customer strategies and shape the future of the smart building ecosystem. Who You Are

You're a confident, commercially minded relationship builder who thrives on solving complex challenges and delivering meaningful impact for customers. You might already be managing enterprise accounts — or you may be ready to take the next step into larger, more strategic customer ownership. Either way, you bring proven experience, motivation, and a strong drive to grow into a regional leadership role.

You'll be successful in this role if you:

Have 5–7 years' experience in account management, customer success, consulting or enterprise sales within B2B SaaS, workplace technology, or enterprise software.Bring a track record of success managing and expanding customer relationships, meeting revenue targets, and delivering tangible business results.Are commercially astute, confident leading negotiations, and comfortable navigating complex procurement and contract processes.Possess strong technical curiosity — you don't need to be an engineer, but you're eager to understand how APIs, IoT, and data analytics to drive customer value.Excel at executive communication and are skilled in storytelling with data — particularly in QBRs or client presentations.Are organised, detail-oriented, and thrive in a fast-moving, scaling environment where priorities evolve quickly.Demonstrate a trusted advisor mindset — focused on long-term partnerships and delivering value, not just transactions.Bring energy, initiative, and adaptability, with a genuine desire to contribute to a growing global business.(Bonus) Speak additional European languages such as French, Spanish, or German. What We Offer

At XY Sense, you'll find a career, not just a role. We empower our people with the trust, ownership, and support needed to make a real impact — on our customers, our technology, and the future of workplace intelligence.

Here's what you can expect:

Real Ownership and Autonomy – You'll take full responsibility for your accounts, customers, and commercial outcomes, with the freedom to shape your strategy and drive results your way.Career Growth with Momentum – As our EMEA region continues to expand, you'll be at the forefront of that growth — gaining exposure to enterprise-scale projects, global clients, and leadership opportunities as we scale.A Platform for Advancement – Proven performance is recognised and rewarded. You'll have a clear pathway for progression into senior roles within Account Management, Sales Leadership, or Regional Operations.Collaborative Global Environment – Work alongside passionate teammates and industry experts across the UK, EU, Asia Pacific and India regions — learning from diverse perspectives and sharing in our collective success.Personal and Professional Development – Access mentorship from senior leaders, hands-on exposure to technical innovation, and opportunities to grow your commercial and strategic skill set.Competitive Rewards – £55,000 - £85,000 base salary based on your experience level, plus performance-based incentives and ESOP participation — ensuring you share in the value you help create.International Travel – Opportunities for travel across the UK, Europe, and to our global offices for team strategy weeks.
 

At XY Sense, your impact is visible, your ideas are heard, and your growth is limitless.

 

If you're passionate about workplace technology, thrive in a high-growth environment, and love building trusted customer relationships—we'd love to hear from you.

Note our business is workplace occupancy. We therefore request our employees to experience our customers world and prioritise in office time with our team. This also helps foster the collaborative team environment we have. If you are seeking a remote working role, this is likely not the opportunity for you

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