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Customer Care Coordinator

2 weeks ago

Great Totham CM AR, United Kingdom Hireonline Full time £25,000 - £30,000 per year

Customer Care Coordinator - 12 Month Fixed Term Contract - Witham, Essex

  • £25,000 - £30,000 per year

Hours:

  • Monday-Friday, 8:30am-5pm

Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, we want YOU to join our client's vibrant team as a Customer Care Coordinator

Their mission is to provide unparalleled support to their clients, ensuring that they feel valued and heard every step of the way. They're committed to fostering a positive work culture where creativity and collaboration flourish.

The role of Customer Care Coordinator:

  • Responding promptly to customer queries via phone, email, and chat
  • Scheduling the relevant contractor based on details provided by the customer
  • Resolving customer complaints with a positive attitude and swift solutions
  • Collaborating with various teams to enhance the overall customer experience
  • Maintaining detailed records of customer interactions and feedback
  • Participating in team meetings and training sessions to continuously improve their service

The ideal Customer Care Coordinator:

  • Excellent communication skills, both verbal and written
  • A warm, friendly demeanor that puts customers at ease
  • Strong problem-solving abilities and a proactive approach
  • The ability to multitask and prioritize effectively in a fast-paced environment
  • Previous experience in customer service or a related field is a plus
  • A genuine enthusiasm for helping others

Why Join Them?

  • Opportunities for professional development and career advancement
  • A competitive salary and benefits package
  • Fun team-building events and activities to foster connections
  • A chance to make a real impact on our customers' lives
  • A supportive and inclusive work environment where your voice matters