Customer Care Coordinator
1 week ago
**Customer Care Coordinator - 12 Month Fixed Term Contract - Witham, Essex**
- £25,000 - £30,000 per year
**Hours**:
- Monday-Friday, 8:30am-5pm
Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, we want YOU to join our client's vibrant team as a Customer Care Coordinator
Their mission is to provide unparalleled support to their clients, ensuring that they feel valued and heard every step of the way. They're committed to fostering a positive work culture where creativity and collaboration flourish.
**The role of Customer Care Coordinator**:
- Scheduling the relevant contractor based on details provided by the customer
- Resolving customer complaints with a positive attitude and swift solutions
- Collaborating with various teams to enhance the overall customer experience
- Maintaining detailed records of customer interactions and feedback
- Participating in team meetings and training sessions to continuously improve their service
**The ideal Customer Care Coordinator**:
- Excellent communication skills, both verbal and written
- A warm, friendly demeanor that puts customers at ease
- Strong problem-solving abilities and a proactive approach
- The ability to multitask and prioritize effectively in a fast-paced environment
- Previous experience in customer service or a related field is a plus
- A genuine enthusiasm for helping others
**Why Join Them?**
- Opportunities for professional development and career advancement
- A competitive salary and benefits package
- Fun team-building events and activities to foster connections
- A chance to make a real impact on our customers' lives
- A supportive and inclusive work environment where your voice matters
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