Venue and Activities Coordinator

Are you looking to work for an organisation with a real purpose – one where there is no limit to fresh ideas and discovering what's next?

Join us at the Retail Trust.

As the industry's charity, our cause is to create, hope and health and happiness for everyone in retail. Yes, that's right, everyone. That's more than three million retail colleagues and their families. And you can help to achieve that mission.

We're on a journey of transformation, building on what our founders developed nearly 200 years ago and are moving at an astronomical pace. We're looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.

If you are interested in working for a dynamic organisation that has been voted as one of The Sunday Times Best Places To Work for two years in a row, we want to hear from you

As the Venue and Activities Co-coordinator at the Hugh Fraser Retirement Estate, you will be central to creating a vibrant, welcoming, and inclusive environment for our residents and the wider community.

This full-time role blends event planning, facilities management, and community engagement to enhance well being, encourage social interaction, and support the financial sustainability of our communal spaces.

Duties include but are not limited to three main areas:

Activities and Community Engagement

• Develop and deliver a varied programme of social, recreational, and cultural activities tailored to residents' interests and needs.
• Actively engage with the local community to identify and invite groups, clubs, and services that can enrich the lives of residents.
• Host and promote inclusive events that bring together residents and the wider community, fostering inter generational and local connections.
• Build strong relationships with residents to encourage participation and gather feedback for continuous improvement.
• Promote activities and events through posters, newsletters, social media or internal communications.

Venue & Facilities Management

• Oversee the day-to-day management of communal spaces, ensuring rooms are appropriately set up for events, meetings, and activities.
• Maintain and operate the venue booking system, coordinating internal and external bookings efficiently.
• Ensure all venues are clean, safe, and welcoming, and that equipment is maintained and ready for use.
• Manage logistics for events, including venue set up, equipment, catering etc.
• Ensure compliance with health and safety, safeguarding and organisational policies
• Coordinate volunteers, facilitators and external providers to support activities and events
• Liaise with maintenance and housekeeping teams to ensure smooth operations and timely issue resolution.

Income Generation & Promotion

• Manage room hire and event bookings to generate income, including liaising with external groups and managing invoicing and payments.
• Promote the venue and its offerings through local networks, social media, posters, and community outreach.
• Track and report on income, attendance, and feedback to inform future planning and demonstrate impact.
• Support fundraising and sponsorship opportunities through events and partnerships.

• Experience in event coordination, community engagement, or facilities management—ideally in a care, supported living, or hospitality setting.
• Strong organisational and multitasking skills with a proactive, can-do attitude.
• Ability to adapt to changing priorities and work flexibly (including occasional evenings/weekends)
• Excellent communication and interpersonal skills, with the ability to engage sensitively with older adults and external stakeholders.
• Confident using booking systems, Microsoft Office, and promotional tools such as posters and social media.
• A passion for building community and improving the lives of older people.

We look after you by providing you with:

• A pension scheme of up to 9% employer contributions.
• Market-leading wellbeing and perks package which includes:Life assurance of four times your salary.A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental and medical.Access to a confidential free counselling and support phone line.The day off to celebrate your birthday including a £20 voucher to spend.Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.Additional days of leave for wellbeing, volunteering and personal development.

If you are interested in working for a dynamic organisation that transforms lives for good, we want to hear from you.