Helpdesk Apprentice
5 days ago
Job Overview
Job purpose
Looking for a fresh start, a new challenge, or the chance to build skills that make a real difference?
Whether you're returning to work, exploring a second career, or ready to try something new – this could be the start of something brilliant.
At Mitie, we do more than manage buildings – we create better places for people to live, work, and thrive. From offices and universities to hospitals and heritage sites, our teams help keep spaces safe, welcoming, and running smoothly. We're proud to partner with the Scottish Government, delivering essential services to over 70 sites across the country – including research centres, Marine Scotland buildings, and the First Minister's residence.
Joining Mitie means being part of a team that values collaboration, innovation, and inclusion. We'll help you grow your career while supporting thriving communities and making a real impact every day.
The Role
As an Apprentice Service Desk Coordinator, you'll play a key role in supporting our engineering and facilities operations while working towards a nationally recognised qualification. You'll gain hands-on experience, develop valuable skills, and set yourself up for a successful career in business administration, IT support, and facilities management.
You'll Learn To
Support the Service Desk team with scheduling and planning work for engineers and subcontractors
Update and maintain jobs on our CAFM systems (Maximo and Click planning platform)
Monitor shared mailboxes, ensuring emails are actioned promptly and accurately
Review certifications, worksheets, and contractor reports, flagging any remedial work required
Prepare purchase orders, quotations, and supporting documentation for contract works
Assist managers with reporting, management information, and customer updates
Build positive relationships with colleagues, managers, engineers, and external suppliers
You'll be enrolled onto a SCQF Level 6 Digital Application Support Diploma, fully supported by Elite Modern Apprenticeships. You'll have access to 1-2-1 guidance, e-learning, and expert advice, helping you develop the skills and knowledge to succeed.
Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities, achieve your goals, and discover new ones along the journey.
We're Looking For Someone Who Is
Curious, enthusiastic, and ready to learn
Confident communicating with different people and building relationships
Organised, attentive to detail, and able to manage multiple tasks
Committed to helping create better places and supporting thriving communities
Open to learning new systems, tools, and processes
You don't need prior experience – just a positive attitude, willingness to learn, and drive to succeed.
Apply for this apprenticeship
Think this is the right apprenticeship for you? Click the "Apply now" button to start your new career with this apprenticeship.
Apply now
This employer is part of the Disability Confident scheme. This means if you identify yourself as disabled, and meet the minimum criteria for this job, you should be offered an interview.
-
IT Apprentice
1 week ago
Glasgow, Glasgow City, United Kingdom Scottish Apprenticeships Full time £16,000 - £24,000 per yearJob OverviewJob purposeAbout The RoleOur apprenticeship programmes are a fantastic opportunity to earn while you learn and take your first step on the career ladder. We work with a diverse range of employers — from household names to innovative start-ups — across industries including law, accountancy, storage, shipping, travel, and manufacturing.We...
-
IT Service Delivery Apprentice
1 week ago
Glasgow, Glasgow City, United Kingdom QA Apprenticeships Full time £16,000 - £20,000 per yearManifest your 2026 career era Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up.About the role:Our apprenticeship programmes are a fantastic opportunity to earn while you learn and take your first step on the career ladder. We work with a diverse range of...
-
Digital Office Apprentice
6 days ago
Glasgow, Glasgow City, United Kingdom s1jobs Full timeAbout SPSSPS are leaders in the provision of property services. We deliver high quality products and services to over 400 customers around the UK. We deal with councils, local authorities, FM companies, landlords, banks and estate agents and give them security, environmental services, doors, access control, and helpdesk services, 24/7.SPS are looking to...
-
IT Helpdesk Apprentice
6 days ago
Glasgow, United Kingdom QA Ltd Full timeEuro Systems are one of the UK's leading independent IT providers. We are based in Glasgow with offices across the UK. We pride ourselves on providing IT support and telecommunication solutions that are first-class and cost-effective for our client We are now looking for a passionate IT Helpdesk apprentice to join their supportive IT team. As the...
-
Digital Helpdesk Apprentice
2 weeks ago
Glasgow, United Kingdom QA Apprenticeships Full timeAre you interested in digital tools and platforms, a great problem solver and keen to learn? **Want to kickstart your career?** MCR Pathways is an award-winning charity established in Glasgow in 2007. Our passionate team is dedicated to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil...
-
IT Service Desk Apprentice
6 days ago
Glasgow, United Kingdom QA Apprenticeships Full timeSpecialising in providing financial solutions to clients, Arvato, a global organisation with reach across over 20 countries seeks an IT Service Desk Apprentice to support the wider team. You will resolve issues in a timely manner, whilst gaining exposure to the IT Infrastructure of the company. Arvato have taken on a lot of apprentices in the past and have...
-
Apprentice Helpdesk Coordinator
1 week ago
Glasgow, United Kingdom OCS Group Full time**About The Company**: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers...
-
IT Service Desk Apprentice
1 week ago
Glasgow, United Kingdom QA Apprenticeships Full time**IT SERVICE DESK APPRENTICE** If you’re curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for hardware support - there’s a future in tech for you. Our IT Service Desk Apprenticeship turns problem-solvers like you into skilled PC builders, data defenders and cloud controllers. Develop your skills in the world’s most...
-
Apprentice Helpdesk Coordinator
6 days ago
Glasgow, United Kingdom OCS Group Full time**About The Company**: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers...
-
Operator Assistant Apprentice
2 hours ago
Glasgow, United Kingdom QA Apprenticeships Full time**Employer description**: Ashurst is a leading global law firm with a history spanning almost 200 years, and clear strategy for our future growth. Their in-depth understanding of their clients and commitment to providing exceptional standards of service have seen them become a trusted adviser to local and global corporates, financial institutions and...
-
Apprentice Service Desk Coordinator
2 weeks ago
Glasgow, United Kingdom Mitie Full time**Job objectives and responsibilities** **To complete all Apprentice course work within the timelines set** **To attend and actively participate in all apprentice review meetings** **To provide general helpdesk and administration support as required by the contract** **Main duties** **To learn all aspects of the Service Desk Coordinator role** **Taking...
-
IT Apprentice
6 days ago
Glasgow, United Kingdom QA Limited Full timeAbout the role: Our apprenticeship programmes are a fantastic opportunity to earn while you learn and take your first step on the career ladder. We work with a diverse range of employers — from household names to innovative start-ups — across industries including law, accountancy, storage, shipping, travel, and manufacturing. We currently have an...
-
Apprentice Service Desk Coordinator
26 minutes ago
Glasgow, United Kingdom Mitie Full timeMitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...