Hotel Manager

The Hotel Manager will provide day-to-day leadership and direction by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing brand standards and building awareness of the hotels and brands in the local community.Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.Why work for usWe offer market‑appropriate salary plus access to our extensive benefits package which includes:Exclusive access to the employee recognition & reward scheme – Heeton RewardsService‑based annual leave (increasing up to a maximum of 5 extra days)Private Medical & Dental SchemeContributory pension scheme of up to 5% with serviceEmployee Assistance Programme, Life Assurance and Income Protection SchemesEmployee & Friends / Family discounted rates at Heeton‑operated hotelsReferral schemeNumerous voluntary benefits including buy holiday scheme, Cycle to Work, Health Cash Plan and many moreHeeton is an expanding company which offers excellent career training and development opportunitiesFantastic career potential with one of the UKs fast‑growing hotel operatorsRetention bonus on completion of 6 and 12‑month serviceWhat we need from youPrevious management experience as a hotel manager at a mid‑market branded hotel.The ability to lead the daily operation of the hotel to deliver a great experience for our guests and colleagues alike.You can demonstrate the ability to motivate, appraise, support and challenge the team to improve overall performance daily. Naturally inspire and influence your team to improve and enhance the business.The ability to work on your own initiative, have an eye for detail and love providing excellent customer service.Accountable and resilient with the ability to work under pressure in a fast‑paced environment.Flexibility to respond to a variety of work situations and ability to work on your own and as part of a team.Be highly focused, have excellent communication skills and be motivated and professional in appearance and presentation.You will be a great team player with good interpersonal and communication skills.Have a high level of commercial awareness and sales capabilities.You should use the internal and external tools at your disposal to develop both yourself and your colleagues alike.What you will be doingPeopleDirect everyday activities, plan and assign work ensuring you always have the right staffing numbers.Develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues – recognise good performance.Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.Recommend or initiate any HR‑related actions where needed.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Responsible BusinessEnsure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owners’ policies, procedures and regulatory requirements.Maintain relations with outside contacts.Act as public relations representative to raise awareness of the hotel and brand in the local community.Drive team member involvement in community organisations, activities and businesses.Develop and carry out action plans to be environmentally conscious and take steps to reduce the hotel’s carbon footprint.Perform other duties as assigned. May also serve as the manager on duty.Guest ExperienceInteract with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors and local community members.Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities.FinancialSupport the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.Make recommendations for capital improvements to enhance the assets of the hotel and / or company and brand loyalty.In line with the requirements of the Asylum & Immigration Act 1996 all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.Required ExperienceManagerKey SkillsFood Handling,Hospitality Management,Hotel Experience,Hospitality Experience,GM Vehicles,Management Experience,Profit & Loss,Revenue Management,Hotel Management,Operations Management,Budgeting,Leadership ExperienceEmployment TypeFull‑TimeExperienceyearsVacancy1#J-18808-Ljbffr