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Hotel Assistant

2 weeks ago

Liverpool, United Kingdom Philharmonic Hotel Full time

**Job Summary**

**Responsibilities**
- Greet guests upon arrival with a warm and welcoming attitude.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest bookings and reservations.
- Process payments and manage billing inquiries.
- Address guest complaints or issues promptly and professionally.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with administrative tasks as required, including answering phone calls and managing correspondence.
- Promote hotel services and facilities to enhance the guest experience.
- Perform general cleaning duties, including dusting, vacuuming, mopping, and sanitising surfaces.
- Ensure all areas are kept clean, tidy, and well-organised at all times.
- Handle laundry duties as required, including washing, drying, folding, and ironing linens.
- Report any maintenance issues or safety hazards to management promptly.
- Assist with kitchen duties as needed, including cooking simple meals or preparing snacks for guests.
- Maintain inventory of cleaning supplies and report when stock is low.
- Provide exceptional customer service by responding to guest requests promptly and courteously.
- Adhere to health and safety regulations while performing cleaning tasks.

**Experience**
- Previous experience in commercial cleaning or housekeeping within a hotel or similar environment is preferred but not essential.
- Strong customer service skills with the ability to interact positively with guests and colleagues.
- Basic cooking skills are advantageous for assisting in kitchen duties.
- A keen eye for detail and the ability to work efficiently without supervision.
- Good organisational skills and the capacity to manage time effectively to meet cleaning schedules.
- Greet guests upon arrival with a warm and welcoming attitude.
- Previous experience in a hotel or hospitality environment is preferred but not essential.
- Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
- Multilingual or bilingual abilities are advantageous for interacting with diverse guests.
- Demonstrated ability to provide excellent guest services in a fast-paced environment.
- Knowledge of hotel management systems is a plus but not mandatory.
- A positive attitude, attention to detail, and the ability to work collaboratively within a team are essential traits for success in this role.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest bookings and reservations.
- Process payments and manage billing inquiries.
- Address guest complaints or issues promptly and professionally.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with administrative tasks as required, including answering phone calls and managing correspondence.
- Promote hotel services and facilities to enhance the guest experience.

**Job Type**: Part-time

Pay: From £12.21 per hour

**Experience**:

- Cleaning: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person