Part Time ....hotel Receptionist

2 weeks ago

Liverpool, United Kingdom Philharmonic Hotel Full time

**Overview**

**Duties**
- Greet guests upon arrival with a warm and welcoming attitude.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest bookings and reservations.
- Process payments and manage billing inquiries.
- Address guest complaints or issues promptly and professionally.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with administrative tasks as required, including answering phone calls and managing correspondence.
- Promote hotel services and facilities to enhance the guest experience.

**Experience**
- Previous experience in a hotel or hospitality environment is preferred but not essential.
- Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
- Multilingual or bilingual abilities are advantageous for interacting with diverse guests.
- Demonstrated ability to provide excellent guest services in a fast-paced environment.
- Knowledge of hotel management systems is a plus but not mandatory.
- A positive attitude, attention to detail, and the ability to work collaboratively within a team are essential traits for success in this role.

**Job Types**: Part-time, Zero hours contract

Pay: £11.15-£11.75 per hour

Expected hours: 8 - 16 per week

Additional pay:

- Tips

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- HOTEL WORK: 1 year (required)
- Guest services: 1 year (required)
- Hotel experience: 1 year (required)
- Hospitality: 1 year (required)

Work Location: In person

Reference ID: PART TIME WORK

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