Hotel Receptionist

2 weeks ago

Liverpool, United Kingdom Arthouse Hotel Full time

Job Title: Receptionist
Location: Arthouse Hotel
Availability: Monday - Sunday (Day/Evening Shifts Required)
Hourly rate: £12.21 per hour

About Us:
The Arthouse Hotel isn’t your typical quiet getaway—it’s where the party never stops. We cater to lively crowds, weekend warriors, and those looking for an unforgettable experience. Expect a fast-paced, high-energy environment with music pumping, guests celebrating, and a team that thrives under pressure.

The Role:
We’re looking for a cool-headed, customer-focused individual who can handle the chaos with a smile. You’ll be the first face guests see when they arrive, and the one keeping things (somewhat) under control. This is not just a sit-behind-the-desk kind of job—you’ll be handling everything from check-ins to handling rowdy guests, while making sure everyone has a great time safely.

**Responsibilities**:

- Check-in & Check-out: Keep the process smooth and efficient, even when guests are arriving in party mode.
- Guest Relations: Handle inquiries, requests, and the occasional “I lost my room keyagain” situation.
- Problem-Solving: Deal with overbookings, noise complaints, and VIP requests without breaking a sweat.
- Security & Safety: Work with security to ensure guests have fun responsibly.
- Multitasking: Juggle phone calls, walk-ins, and online bookings—all while keeping an eye on the lobby action.
- Team Support: Work alongside bar staff, housekeeping, and management to keep operations flowing.

What We’re Looking For:

- Experience in hospitality, reception, or customer service (bonus if it’s in a high-energy environment).
- A strong personality who can stay professional while handling partygoers.
- Quick thinking and the ability to diffuse tricky situations.
- Excellent communication and conflict resolution skills.
- Ability to work flexible days/hours (this isn’t a 9-to-5 job) Bank holidays will be required.
- Familiarity with booking systems and basic computer skills.
- Sense of humor—because you’ll definitely need it

Perks:

- Discounted stays for you and your friends.
- A fast-paced, exciting work environment where no two nights are the same.
- Onsite parking

Pay: £12.21 per hour

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Day shift
- Night shift
- Overtime
- Weekends only

Work Location: In person

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