Senior Account Manager

Senior Account Manager Location: London, England, United Kingdom Department: Commercial Employment type: Full-time Seniority level: Mid‑Senior level Why LBR? We are proud to be an equal opportunities employer and remain committed to creating a positive workplace for all employees. Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We are proud of our inclusive and inspiring culture and have partnered with the Business Disability Forum to achieve Level 2 Disability Confident Accreditation. We also engage in charitable initiatives, supporting Swawou School in Sierra Leone, which provides education for 120 girls. Our core values promote equality, agility and respect in everything we do. Key Responsibilities Develop strong relationships with existing customers by monitoring their purchases to identify upselling opportunities. Initiate, scope and manage projects to increase sales yield levels and revenue. Line manager and support junior team members, coaching and mentoring them and actively contributing to their personal development within LBR. Work with the Client Services team to carry out client life‑cycle activities and increase renewal rates by volume and value. Develop and implement client sales plans for products and territories to meet sales targets. Support product development by suggesting new ideas, gathering client feedback, and participating in the launch of new products. Develop strong relationships with customers at conferences and product demonstrations. Lead the creation of proposals and sales pitches for new products. Update the CRM to accurately reflect sales activities, moving leads and opportunities from stage to Closed Won or Closed Lost status. Ensure clients sign contracts and orders are processed in accordance with GDPR regulations. Skills, Knowledge and Expertise Act as key mentor and role model to junior team members, ensuring strong performance standards and embodying company values. Excellent negotiation and persuasion skills. Self‑motivated and driven to achieve targets. Ability to build strong relationships with a range of stakeholders, both internal and external. Knowledge of the legal sector or professional services is desirable. International outlook. Ability to communicate effectively on the phone, by email, and in person to senior stakeholders. Benefits Our people are our most valuable asset. The following benefits are provided: Start of Employment Eye care Employee Assistance Programme A day off for your birthday After 3 Months Employment Pension (4 % employer contribution and 4 % employee contribution) After 4 Months Employment Life assurance After Probation Cycle to work scheme Season ticket loan £350 annual wellbeing allowance to contribute to gym memberships or fitness classes Puregym access Perks at work platform access After 1 Year Service Private healthcare Additional Perks Company socials Access to Employee Affinity Networks Mentoring scheme Volunteering Day Mortgage Advice Work from anywhere (2 weeks) Generous parental leave EEO Statement We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of sex, gender identity/expression, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability. We are committed to making our organisation an inclusive, respectful and engaging place to work with a culture shaped by our core values that promote equality, collaboration and respect in everything we do. If you require any reasonable adjustments to be made, please let us know as part of our application page. At Law Business Research, we believe in the power of growth and the importance of nurturing talent. We have learned that building the right team delivers extraordinary results. Our fast‑paced journey to becoming a global technology‑driven information service provider has been built upon the values we hold close: rewarding excellence, providing meaningful work on our leading brands, and fostering an inclusive environment that is diverse, connected, and supportive. By doing this, we have grown together and achieved global success. Join us and be a part of a journey where your contributions are valued, your impact is significant, and your growth is our priority. #J-18808-Ljbffr