Customer Insight Executive
6 days ago
Cass Art Newark-On-Trent, England, United Kingdom In this role you will be supporting the Customer Success and Membership Manager by combining frontline customer service with actionable customer and commercial insight. This is a hands‑on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback, improving processes, and supporting commercial testing and improvement initiatives. Hours: Monday to Friday 9 – 5 Key Accountabilities & Responsibilities Analyse customer tickets to identify recurring issues and opportunities for improvement. Suggest and coordinate solutions to reduce those issues. Consolidate feedback from all channels, surveys, and reviews. Spend approximately 30% of time answering customer queries across email, phone, and chat to stay close to the customer experience. Provide regular business insight reports to highlight trends in satisfaction, complaints, and product/service performance. Support commercial and service improvements by working with marketing, retail, and digital teams to test initiatives. Assist with productivity and process improvements, including exploring use of AI tools. Run and monitor A/B tests to measure commercial and service outcomes. Support UX improvements by tracking customer pain points and testing changes. Desired Knowledge, Skills & Experience Strong analytical and problem‑solving skills, with ability to spot trends in data and feedback. Clear communicator, able to translate customer and commercial insight into actionable recommendations. Organised, detail‑oriented, and comfortable balancing service delivery with analysis. Experience with customer service platforms (e.g. Zendesk, Freshdesk, or similar) and/or survey tools. Interest in testing, AI, and process improvement a plus. Outstanding customer‑service skills and a passion for providing the best customer service possible. Being reactive and responsive in a timely manner, ensuring the customers feel attended to in a speedy manner. Fluency in written and spoken English (essential) along with a great telephone manner and numerical skills. Enthusiastic about creativity. Seniority level Associate Employment type Full‑time Job function Customer Service and Analyst Retail #J-18808-Ljbffr
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Customer Insight Executive
3 days ago
Newark-on-Trent, United Kingdom Cass Art Full timeIn this role you will be supporting the Customer Success and Membership Manager by combining frontline customer service with actionable customer and commercial insight. This is a hands-on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback, improving processes, and supporting commercial...
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Customer Insight Executive
1 week ago
Newark on Trent, Nottinghamshire, United Kingdom Cass Art Full time £27,000 - £45,000 per yearIn this role you will be supporting the Head of Customer Retention & Experience by combining frontline customer service with actionable customer and commercial insight. This is a hands-on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback, improving processes, and supporting commercial...
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Customer Services Executive
1 week ago
Newark-on-Trent, United Kingdom Novati Full timeCustomer Services Executive Role Expectation **What makes us different** We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect. Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do. You might say we are a different type...
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Customer Services Executive
6 days ago
Newark-on-Trent, United Kingdom Novati Full time**Customer Services Executive Role Expectation** **What makes us different?** We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect. Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do. You might say we are a different...
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Insight Executive
4 days ago
Burton-on-Trent, United Kingdom Greene King Full timeGreene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journeyfor both customers and colleagues which will make us the pride of British hospitality. With over 40,000...
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Customer Insight Executive
3 days ago
Trent, Dorset, United Kingdom Cass Art Full timeIn this role you will be supporting the Customer Success and Membership Manager by combining frontline customer service with actionable customer and commercial insight. This is a hands-on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback, improving processes, and supporting commercial...
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Customer Services Executive
2 days ago
Newark-on-Trent, United Kingdom Novati Full time**Customer Services Executive Role Expectation** **What makes us different?** We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect. Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do. You might say we are a different...
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Customer Services Executive
6 days ago
Newark-on-Trent, United Kingdom Novati Full timeCustomer Services Executive Role Expectation **What makes us different** We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect. Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do. You might say we are a different type...
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Customer Services Executive
2 days ago
Newark-on-Trent, United Kingdom Reconomy Connect Full time**Description**: At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with...
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Customer Services Executive
10 hours ago
Newark on Trent, Nottinghamshire, United Kingdom Reconomy Full timeCustomer Services ExecutiveDepartment: Customer ExperienceEmployment Type: Permanent - Full TimeLocation: NewarkReporting To: Sally BurrowsCompensation: £26,210 / yearDescription At Reconomy Connect, we're changing the way the world thinks about waste. By bringing together several of Reconomy's market-leading brands and specialist services, we're leading...
