Customer Insight Executive
3 days ago
In this role you will be supporting the Customer Success and Membership Manager by combining frontline customer service with actionable customer and commercial insight. This is a hands-on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback, improving processes, and supporting commercial testing and improvement initiatives.Hours: Monday to Friday 9 – 5If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Key Accountabilities & Responsibilities(include but are not limited to):- Analyse customer tickets to identify recurring issues and opportunities for improvement. Suggest and coordinate solution to reduce those issues.-Consolidating feedback from all channels, surveys, and reviews.- Spend approximately 30% of time answering customer queries across email, phone, and chat to stay close to the customer experience.- Provide regular business insight reports to highlight trends in satisfaction, complaints, and product/service performance.- Support commercial and service improvements by working with marketing, retail, and digital teams to test initiatives.- Assist with productivity and process improvements, including exploring use of AI tools.- Run and monitor A/B tests to measure commercial and service outcomes.- Support UX improvements by tracking customer pain points and testing changes.Desired Knowledge Skills & Experience- Strong analytical and problem-solving skills, with ability to spot trends in data and feedback.- Clear communicator, able to translate customer and commercial insight into actionable recommendations.- Organised, detail-oriented, and comfortable balancing service delivery with analysis.- Experience with customer service platforms (e.g. Zendesk, Freshdesk, or similar) and/or survey tools.- Interest in testing, AI, and process improvement a plus.- Outstanding Customer service skills and a passion for providing the best customer service possible. xpwpeyx - Being reactive and responsive in a timely manner, ensuring the customers feel attended to in a speedy manner- Fluency in written and spoken English (essential) along with a great telephone manner and numerical skills.- Enthusiastic about creativity
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Customer Insight Executive
5 days ago
Newark on Trent, United Kingdom Cass Art Full timeCass Art Newark-On-Trent, England, United Kingdom In this role you will be supporting the Customer Success and Membership Manager by combining frontline customer service with actionable customer and commercial insight. This is a hands‑on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback,...
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Customer Insight Executive
1 week ago
Newark on Trent, Nottinghamshire, United Kingdom Cass Art Full time £27,000 - £45,000 per yearIn this role you will be supporting the Head of Customer Retention & Experience by combining frontline customer service with actionable customer and commercial insight. This is a hands-on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback, improving processes, and supporting commercial...
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Customer Services Executive
1 week ago
Newark-on-Trent, United Kingdom Novati Full timeCustomer Services Executive Role Expectation **What makes us different** We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect. Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do. You might say we are a different type...
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Customer Services Executive
5 days ago
Newark-on-Trent, United Kingdom Novati Full time**Customer Services Executive Role Expectation** **What makes us different?** We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect. Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do. You might say we are a different...
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Insight Executive
3 days ago
Burton-on-Trent, United Kingdom Greene King Full timeGreene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journeyfor both customers and colleagues which will make us the pride of British hospitality. With over 40,000...
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Customer Insight Executive
3 days ago
Trent, Dorset, United Kingdom Cass Art Full timeIn this role you will be supporting the Customer Success and Membership Manager by combining frontline customer service with actionable customer and commercial insight. This is a hands-on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback, improving processes, and supporting commercial...
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Customer Services Executive
2 days ago
Newark-on-Trent, United Kingdom Novati Full time**Customer Services Executive Role Expectation** **What makes us different?** We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect. Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do. You might say we are a different...
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Customer Services Executive
5 days ago
Newark-on-Trent, United Kingdom Novati Full timeCustomer Services Executive Role Expectation **What makes us different** We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect. Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do. You might say we are a different type...
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Customer Services Executive
2 days ago
Newark-on-Trent, United Kingdom Reconomy Connect Full time**Description**: At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with...
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Sales Executive
5 days ago
Newark on Trent, United Kingdom TieTalent Full timeJoin or sign in to find your next jobJoin to apply for the Sales Executive role at TieTalent1 day ago Be among the first 25 applicantsJoin to apply for the Sales Executive role at TieTalentDo you have a car sales background and would like to try something slightly different with excellent earning potential. Brownhills Motorhomes are currently seeking a Sales...
