Customer Insight Executive
3 days ago
In this role you will be supporting the Customer Success and Membership Manager by combining frontline customer service with actionable customer and commercial insight. This is a hands-on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback, improving processes, and supporting commercial testing and improvement initiatives. Hours: Monday to Friday 9 – 5 Key Accountabilities & Responsibilities(include but are not limited to): - Analyse customer tickets to identify recurring issues and opportunities for improvement. Suggest and coordinate solution to reduce those issues. -Consolidating feedback from all channels, surveys, and reviews. - Spend approximately 30% of time answering customer queries across email, phone, and chat to stay close to the customer experience. - Provide regular business insight reports to highlight trends in satisfaction, complaints, and product/service performance. - Support commercial and service improvements by working with marketing, retail, and digital teams to test initiatives. - Assist with productivity and process improvements, including exploring use of AI tools. - Run and monitor A/B tests to measure commercial and service outcomes. - Support UX improvements by tracking customer pain points and testing changes. Desired Knowledge Skills & Experience - Strong analytical and problem-solving skills, with ability to spot trends in data and feedback. - Clear communicator, able to translate customer and commercial insight into actionable recommendations. - Organised, detail-oriented, and comfortable balancing service delivery with analysis. - Experience with customer service platforms (e.g. Zendesk, Freshdesk, or similar) and/or survey tools. - Interest in testing, AI, and process improvement a plus. - Outstanding Customer service skills and a passion for providing the best customer service possible. - Being reactive and responsive in a timely manner, ensuring the customers feel attended to in a speedy manner - Fluency in written and spoken English (essential) along with a great telephone manner and numerical skills. - Enthusiastic about creativity
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Customer Insight Executive
3 days ago
Newark-on-Trent, United Kingdom Cass Art Full timeIn this role you will be supporting the Customer Success and Membership Manager by combining frontline customer service with actionable customer and commercial insight. This is a hands-on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback, improving processes, and supporting commercial...
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Customer Insight Executive
6 days ago
Newark on Trent, United Kingdom Cass Art Full timeCass Art Newark-On-Trent, England, United Kingdom In this role you will be supporting the Customer Success and Membership Manager by combining frontline customer service with actionable customer and commercial insight. This is a hands‑on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback,...
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Customer Insight Executive
1 week ago
Newark on Trent, Nottinghamshire, United Kingdom Cass Art Full time £27,000 - £45,000 per yearIn this role you will be supporting the Head of Customer Retention & Experience by combining frontline customer service with actionable customer and commercial insight. This is a hands-on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback, improving processes, and supporting commercial...
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Insight Executive
4 days ago
Burton-on-Trent, United Kingdom Greene King Full timeGreene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journeyfor both customers and colleagues which will make us the pride of British hospitality. With over 40,000...
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Customer Care Executive
6 days ago
Dorset, United Kingdom Mploy Staffing Solutions Full timeCould you be described as ‘dog-mad’ or the ‘crazy cat person’? Are you a _Customer Care Executive_, _Administrator_ or _Receptionist_ looking to take your next career step? How about working for an independent, family ran, B2C ecommercebusiness that offers a healthier alternative to traditional pet foods? Are you a friendly and helpful person that...
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Area Sales Manager
2 weeks ago
Dorset, United Kingdom De Lacy Executive Full timeAre you looking to combine your dairy expertise with proven sales skills in a role that shapes herd genetics and drives farm success? You'll be working closely with a range of dairy farming clients building strong relationships, understanding their needs, and helping them make informed decisions about sire selection to improve herd performance. As well as...
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Customer Insight Analyst
4 days ago
Aviation Park Christchurch, Dorset, BH HG, United Kingdom Hobbycraft Full timeRole: Customer Insight Analyst - Head OfficeLocation: BournemouthReference: HOB1161934Closing Date: 02/01/2025Creativity is Hobbycraft's reason for being, so when you join our fantastic team, you will be surrounded by like-minded imaginative people. We believe that working together and embracing new and innovative ideas are the best way to make our...
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Car Sales Executive
2 hours ago
Dorset, United Kingdom Motivation HR Full timeCar Sales Executive – DorsetAre you a Car Sales Executive looking for a new challenge? Do you have recent main dealership experience? My client based in your local area is recruiting now!As a Car Sales Executive you will receive an OTE of up-to £40’000!You will also receive a company car, a generous holiday allowance and various benefits that come with...
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Digital Advertising Executive Head Office
2 weeks ago
Dorset, United Kingdom Hobbycraft Full timeRole:Digital Advertising Executive - Head OfficeLocation: BournemouthReference: HOB1153472Closing Date: 05/12/2025Digital Advertising Executive: Affiliates & Paid Social (30k per annum)This is a full-time role working 37.5 hours. Our core business hours are Monday to Friday 10am to 3pm with a flexible approach to start and finish times. Our hybrid working...
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Insight Manager
1 week ago
Burton-on-Trent, United Kingdom Greene King Full timeGreene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journeyfor both customers and colleagues which will make us the pride of British hospitality. With over 40,000...
