Customer Care Executive

16 hours ago


Dorset, United Kingdom Mploy Staffing Solutions Full time

Could you be described as ‘dog-mad’ or the ‘crazy cat person’? Are you a _Customer Care Executive_, _Administrator_ or _Receptionist_ looking to take your next career step? How about working for an independent, family ran, B2C ecommercebusiness that offers a healthier alternative to traditional pet foods? Are you a friendly and helpful person that always puts the customer first? Amazing we want to hear from you
MPLOY is looking for a permanent full time _Customer Care Executive _to join our Client’s team in Bridport Dorset.
Why should you be interested? Our Client is offering:

- A competitive salary of £22,000 per annum.
- 28 days of holiday per year.
- A Monday to Friday working pattern. You can expect to work 40 hours a week, 8am to 4:30pm daily.
- A competitive individual performance bonus scheme.
- A role in which no specific previous qualifications are needed. If you are passionate about pets and supporting their owners this could be the role for you
- A commutable location within the stunning Bridport Dorset - our Client is just a 3 minute drive from the centre or an 11 minute walk.
- A company pension scheme.
- Free parking.
- loves caring for pets - pre‘furrably’ cats or dogs
- wants to manage customer journeys from order creation to delivery to reorder. You’ll help progress orders, satisfy complaints quickly and regularly ‘check in’ with customers.
- makes natural sales by taking appropriate opportunities to ‘up’ or ‘cross’ sell products appropriate to customer need.
- is customer focused and values building and maintaining successful relationships. You can expect to be advising customers on pricing, product choice, ‘raw feeding’ benefits, managing ‘On repeat’ orders and helping with any other requests for information.Don’t worry full training will be provided but you will need to be a naturally helpful and chatty person.
- is an articulate communicator with excellent spoken and written English.
- is an accurate and fast typist.
- is a natural organiser who is comfortable reprioritising at short notice.
- works comfortably within a small team across numerous departments. You can expect to work in a team of about 20 people and will work closely with the distribution team.
- is as comfortable with Apple software as they are the Microsoft package. If you have a background in Shopify, Zendesk, Helpdesk or if you have an e-commerce customer service background do let us know
- can collaborate to build better customer focused solutions and optimised tools.



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