Customer Services Executive

**Customer Services Executive Role Expectation**

**What makes us different?**

We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect.

Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do.

You might say we are a different type of corporate and we are looking for a different type of team member.

**You will be**:
A passionate and enthusiastic member of the team. Your positive, can-do attitude will deliver excellence throughout the business.

Your commitment to, and confidence in, delivering customer focused solutions will be instrumental in NOVATI being the best.

**What we expect you to do**:
Build and maintain strong relationships with our network of partners across the UK through effective communication skills both written and verbal.

Effectively deal with customer queries through thorough investigation and effective questioning, accurately recording the process using the Hub and providing an outstanding customer services experience.

Deliver outstanding Customer Services both internally and externally through having a proactive attitude and taking ownership for everything that you work on.

Manage your own daily workload with the support of regular one to ones with your direct manager. As a key member of the Customer Services Team, you will be required to deliver against your personal targets and therefore contribute to the overall success of the team.

Maintain customer records and service details using our bespoke system The Hub so information is accurate and up to date and can be used effectively throughout the business.

Negotiate with suppliers to ensure that we deliver to our customers the most effective solution to deal with their waste requirements. Through this negotiation, you will secure competitive market rates and delivering back to our customer best in class service whilst maintain company profit margins.

You will gain and expand your knowledge of your client’s industry and that of the waste industry. You will make a difference to your customer by using this knowledge to offer bespoke solutions to your client base in line with the client’s needs and strategic plan without compromising legislation, service provision and margin.

**You must have**:

- Delivered outstanding Customer Services in a previous role
- The ability to work on your own and manage your time whilst being an effective team member.
- Grade C in Math’s & English GCSE
- Basic IT skills, being able to use Word, Excel, and PowerPoint

**You may have**:
Experience working in the waste industry

**We will give you**:

- A challenging and rewarding role in a successful and growing business
- The opportunity to grow with a business through a tailored performance development programme
- A competitive salary
- Enhanced holiday allowance
- Employer contributory pension scheme
- A great place to work

**Details**:
You will report to the Customer Services Team Leader

You will be based in Newark, Nottinghamshire at our Head Office location

**PLEASE NOTE THAT THIS ROLE CANNOT BE PERFORMED REMOTELY**

**Job Types**: Full-time, Permanent

**Salary**: £19,800.00-£21,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location