Customer Services Executive

2 days ago

Newark on Trent, Nottinghamshire, United Kingdom Reconomy Full time
Customer Services Executive

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Newark

Reporting To: Sally Burrows

Compensation: £26,210 / year


Description At Reconomy Connect, we're changing the way the world thinks about waste. By bringing together several of Reconomy's market-leading brands and specialist services, we're leading the shift from traditional waste disposal to smart, sustainable resource management. 

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change. 

As part of our experienced team in Newark, you'll join over 100 colleagues who are all working toward one shared goal: a world without waste. We do this by building strong customer relationships, understanding business challenges and creating tailored, innovative waste management solutions.  

Our success is built on four core values:
  • Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development. 
  • Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression. 
  • Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services. 
  • Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact. 
Whether you're starting your career or looking to take the next step, Reconomy Connect, Newark offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference. 

About the role
Ready to join a high-performing and growing team that's changing the way the world thinks about waste? 

We're looking for motivated problem-solvers and people-people who thrive in fast-paced environments and love making a difference.

What You'll Be Doing
  • Build strong relationships with our UK-wide partner network through clear, confident communication.
  • Investigate and resolve customer queries with care and precision, using Salesforce to track and deliver outstanding service.
  • Take ownership of your workload, supported by regular one-to-ones with your manager.
  • Negotiate with suppliers to secure competitive rates and deliver best-in-class waste solutions.
  • Keep customer records accurate and up to date, ensuring smooth operations across the business.
  • Use your growing industry knowledge to offer bespoke solutions that meet client needs without compromising on service or sustainability.

What we need from you
  • Proven experience in delivering outstanding customer service.
  • A proactive approach, with a strong sense of ownership and the ability to take initiative.
  • Confidence and professionalism in handling complaints effectively.
  • Excellent time management skills, especially in a fast-paced environment with high volumes of inbound and outbound calls.
  • Strong communication skills, both written and verbal.
  • Experience working towards deadlines, targets, and KPIs.
  • High attention to detail and proficiency in Microsoft Office applications.
  • Ability to work independently while contributing positively to a team environment.
Additional job information:
  • Full-time, office-based in Newark.
  • 40 hours per week, Monday to Friday. Saturday and Bank Holiday working required on a rota basis. 

What we offer
  • Holidays and Birthday Leave – Start with 23 days, increasing to 25 after 2 years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility. Also, enjoy your birthday off once you reach 1 year of service.
  • Volunteering Day - 1 paid day per year to support local charities.
  • MyPerks Platform - Access a wide range of discounts, cashback offers, cycle-to-work scheme, gym membership discounts, mortgage advice, and skip hire discounts. 
  • Financial & Family Support - Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.
  • Health & Wellbeing – Flu jabs, eyecare vouchers, Employee Assistance Programme, confidential counselling, MyPerks wellbeing centre, and access to trained Mental Health Fire Aiders. 
  • Employee Referral Programme - Recommend great talent and earn a reward.
  • Long Service Awards - Celebrating your milestones with us.
  • Reward & Recognition Schemes - Recognising and celebrating achievements across the business.
  • Employee Voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change. 

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