Aftercare Sales Manager

6 days ago


Woking, United Kingdom Semmco Full time

Aftercare Sales Manager – Semmco Join the Semmco team as an Aftercare Sales Manager where you will be responsible for driving and managing commercial customer-focused activities in the Product Support Department. Primary Areas of Responsibility Service Contracts & Aftercare Sales Customer Relationship Management & After-Sales Experience Product Support (Spares and Repairs) Key Tasks Service Contracts & After-Sales Lead, manage and grow the portfolio of service contracts with existing and prospective customers. Generate quotations and process sales orders from initial enquiry through to delivery/collection readiness. Ensure all service contracts are supported by correctly signed agreements detailing scope, charges, and contract duration. Oversee compliance with service checklists and standards outlined in each contract. Conduct proactive customer liaison to maintain high service satisfaction. Work with the UK Sales Team to identify and target potential new contract customers. Ensure accurate and timely invoicing for all contracts. Prepare costed quotations with achievable timescales. Work with the Service Support Administrator to coordinate all paperwork, certification, and delivery of required parts. Provide progress updates to the Sales Team regarding spares/contract planning. Lead, train and support the PSD team to ensure capability, confidence and high performance. Product Support (Spares & Repairs) Manage the supply of spares and repairs across the Semmco product range. Maintain clear, proactive communication with customers on progress and timelines. Keep the Sales Team informed of significant updates or issues. Ensure accurate and timely invoicing for all spares and repairs. Customer Relationship Management & After-Sales Experience Provide technical support to customers where required. Manage customer complaints or concerns promptly, professionally, and to full resolution. Escalate issues to the Operations Manager when appropriate. Respond quickly and professionally to all PSD enquiries, including those received via the sales@ inbox. Always ensure PSD coverage and uphold a professional standard of communication. If you feel you are the right fit for this position, please click apply to join our team. PLEASE NO AGENCY CONTACT – WE OPERATE AN EXCLUSIVE RECRUITMENT PARTNERSHIP WITH OWEN DANIELS CONSULTANCY. Please contact Owen Daniels for any recruitment questions. Seniority level Mid-Senior level Employment type Contract Job function Sales and Business Development Industries: Strategic Management Services #J-18808-Ljbffr



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