Senior Contact Centre Manager
2 weeks ago
Newly created senior role Real progression opportunityAbout Our ClientAre you a confident, fast-paced Sales Leader who thrives in a results-driven contact centre environment? This is a newly created senior leadership role within a growing, people-focused and highly regulated business - a company known for its excellent culture, collaborative environment, and commitment to doing things the right way. We're looking for someone with telesales, contact centre and B2C experience, who has proven success managing managers and driving high-performing teams through data, coaching, and accountability.Job DescriptionReporting directly to the Head of Sales, you'll play a pivotal role in shaping and delivering the company's ambitious growth plans. You'll lead a group of five managers (four team managers and one admin manager), responsible for around 70 people in total. Two of your managers are experienced; two are newly promoted - so your ability to develop and empower others will be key. This is a hands-on, senior sales leadership position where you'll: Drive performance across telesales and warranty teams through strong KPI management Identify performance gaps quickly and act decisively to resolve them Lead with trust, transparency and pace - no micromanagement, but high accountability Deliver strong sales results within agreed timescales Foster a \"get it done\" culture built on ownership, data-led decisions and high standardsYou'll also be joining at an exciting time of growth and investment, with a supportive SLT, great energy in the office, and a genuine opportunity to progress internally.The Successful ApplicantYou’ll already be operating as a Senior Sales Manager or equivalent in a fast-moving, call centre-based environment and have experience: Leading Sales and/or Telesales teams in a B2C environment (essential) Managing multiple managers for at least 18 months Driving sales performance through structured coaching, data analysis, and KPIs Handling difficult conversations with clarity and confidence Developing people - helping your managers grow into stronger leaders Working logically and methodically, keeping multiple projects moving at paceYou’ll be the kind of leader who’s trusted to deliver, thrives under pressure, and brings a strong mix of commercial focus and emotional intelligence.What's on Offer Salary: £45,000 (with scope to rise internally) OTE: £70,000-£85,000+ (monthly bonuses, accelerators, and trust bonuses linked to sales, and 5* performance) 28 days holiday + bank holidays Professional training and development Hours: Monday-Friday, full-time office-based (some flexibility for occasional home working) #J-18808-Ljbffr
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Contact Centre Manager
3 days ago
Manchester, United Kingdom Aspion Full time**Contact Centre Manager Manchester - Hybrid £45,000** **The Company** A market-leading and disruptive online business serving over 3M customers year-on-year and employing over 500 people, working at home and from their Manchester city centre office. **The Opportunity** A significant operational leadership role responsible for the day to day running of...
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Senior Contact Centre Manager
2 weeks ago
Manchester, United Kingdom Michael Page Full timeThe Senior Sales Manager will oversee and drive sales strategies within the financial services industry, with a focus on customer service excellence. This permanent role is based in Manchester and requires a results-driven individual to lead sales operations effectively.Client DetailsAre you a confident, fast-paced Sales Leader who thrives in a...
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Senior Contact Centre Manager
2 weeks ago
Manchester, United Kingdom Michael Page Full timeThe Senior Sales Manager will oversee and drive sales strategies within the financial services industry, with a focus on customer service excellence. This permanent role is based in Manchester and requires a results-driven individual to lead sales operations effectively. Client Details Are you a confident, fast-paced Sales Leader who thrives in a...
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Senior Contact Centre Manager
2 days ago
Manchester, England, United Kingdom Michael Page Full timeThe Senior Sales Manager will oversee and drive sales strategies within the financial services industry, with a focus on customer service excellence. This permanent role is based in Manchester and requires a results-driven individual to lead sales operations effectively.Client DetailsAre you a confident, fast-paced Sales Leader who thrives in a...
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Senior Contact Centre Manager
2 weeks ago
Bolton, Greater Manchester, United Kingdom Michael Page Full timeThe Senior Sales Manager will oversee and drive sales strategies within the financial services industry, with a focus on customer service excellence. This permanent role is based in Manchester and requires a results-driven individual to lead sales operations effectively. Client Details Are you a confident, fast-paced Sales Leader who thrives in a...
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Contact Centre Manager
7 days ago
Manchester, United Kingdom hays-gcj-v4-pd-online Full timeYour newpany Hays are recruiting for a permanent Contact Centre Manager to lead and inspire a high-performing client services team. This pivotal role ensures exceptional service delivery across multiple channels, balancing immediate business needs with long-term capability development. You willbine strategic leadership, operational excellence, and...
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Head of Contact Centre
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Manchester, United Kingdom hays-gcj-v4-pd-online Full timeYour newpany Hays are recruiting for a permanent Head of Contact Centre based in Manchester City Centre. This position is responsible for leading and optimising the operations of a multichannel client service function. This role will ensure the delivery of exceptional service quality through effective workforce management, training, clientmunications, and...
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Contact Centre Recruitment Manager
3 days ago
Manchester, United Kingdom Robert Walters Full timeContact Centre Recruitment Manager Location: Manchester City Centre **Salary**: 45k basic plus commission Contract Type: Permanent Walters People have partnered with a leading organisation based in Manchester city centre, who are looking for an experienced Contact Centre Recruitment Manager to join their business on a permanent basis. **Main...
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Team Manager
5 days ago
Manchester, United Kingdom Red Dot Search UK Limited Full timeTeam Manager - Contact Centre £32,500 - £35,000 Full-time If you enjoy leading people, driving performance, and helping a team grow through change, this role is worth a look. You'll guide a group of advisors supporting a major tech brand, with plenty of scope to develop your own leadership skills too. What you'll be doing: Team Manager - Contact...
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Contact Centre Team Manager
1 week ago
Manchester, United Kingdom Search Consultancy Full time**Job Title: Junior Contact Centre Team Manager** **Job Location: Manchester** **Job Salary: £27,000 - £30,000 DOE. Quarterly bonus of £1000** **Job Hours: Monday to Friday, 9:00-5:30** **INBOUND CUSTOMER SERVICE, NO WEEKEND WORK! MANCHESTER LOCATION!** Are you an experienced Customer Service Team Manager looking for the next step in your...
