Contact Centre Manager

7 days ago

Manchester, United Kingdom hays-gcj-v4-pd-online Full time

Your newpany Hays are recruiting for a permanent Contact Centre Manager to lead and inspire a high-performing client services team. This pivotal role ensures exceptional service delivery across multiple channels, balancing immediate business needs with long-term capability development. You willbine strategic leadership, operational excellence, and stakeholder collaboration to drive outstanding client oues. This role is based in Manchester city centre. Your new role Key ResponsibilitiesLead, coach, and motivate the contact centre team to deliver exceptional client service.Ensure service level and quality metrics are consistently achieved through effective prioritisation and resource management.Collaborate with stakeholders to design and implement strategies aligned with business priorities and client needs.Drive continuous improvement initiatives to enhance efficiency and client experience.Oversee recruitment, training, and development of team leaders and staff.Maintain a strong risk and control environment, ensuringpliance andernance standards.Balance short-term operational needs with long-term capability building.Represent the function in business-wide projects and change initiatives.What you'll need to succeed Significant leadership experience within a financial services contact centre or operational environment.Strong knowledge of financial services and regulatory requirements; investment product knowledge is desirable.Proven ability to coach, develop, and lead teams to success.Skilled in designing and executing business plans that improve performance and client oues.Excellentmunication and stakeholder management skills.Strong organisational and prioritisation abilities, with experience managing multiple initiatives.Degree or equivalent experience; relevant financial services qualifications are advantageous.What you'll get in return This role is paying up to £80,000 + bonuses, with excellent benefits, hybrid working. Thispany promotes self development and is a forward-thinking business that takes care of its employees.

  • Contact Centre Manager

    3 days ago

    Manchester, United Kingdom Aspion Full time

    **Contact Centre Manager Manchester - Hybrid £45,000** **The Company** A market-leading and disruptive online business serving over 3M customers year-on-year and employing over 500 people, working at home and from their Manchester city centre office. **The Opportunity** A significant operational leadership role responsible for the day to day running of...

  • Contact Centre Recruitment Manager

    3 days ago

    Manchester, United Kingdom Robert Walters Full time

    Contact Centre Recruitment Manager Location: Manchester City Centre **Salary**: 45k basic plus commission Contract Type: Permanent Walters People have partnered with a leading organisation based in Manchester city centre, who are looking for an experienced Contact Centre Recruitment Manager to join their business on a permanent basis. **Main...

  • Team Manager

    5 days ago

    Manchester, United Kingdom Red Dot Search UK Limited Full time

    Team Manager - Contact Centre £32,500 - £35,000 Full-time If you enjoy leading people, driving performance, and helping a team grow through change, this role is worth a look. You'll guide a group of advisors supporting a major tech brand, with plenty of scope to develop your own leadership skills too. What you'll be doing: Team Manager - Contact...

  • Contact Centre Team Manager

    1 week ago

    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Junior Contact Centre Team Manager** **Job Location: Manchester** **Job Salary: £27,000 - £30,000 DOE. Quarterly bonus of £1000** **Job Hours: Monday to Friday, 9:00-5:30** **INBOUND CUSTOMER SERVICE, NO WEEKEND WORK! MANCHESTER LOCATION!** Are you an experienced Customer Service Team Manager looking for the next step in your...

  • Head of Contact Centre

    7 days ago

    Manchester, United Kingdom hays-gcj-v4-pd-online Full time

    Your newpany Hays are recruiting for a permanent Head of Contact Centre based in Manchester City Centre. This position is responsible for leading and optimising the operations of a multichannel client service function. This role will ensure the delivery of exceptional service quality through effective workforce management, training, clientmunications, and...

  • Contact Centre Operative

    4 weeks ago

    Manchester, United Kingdom Pontoon Full time

    Job Title: Contact Centre Operative Duration: 12 months, temp to perm Location: Manchester/Hybrid (four days per week in the office) Salary: Competitive Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities,...

  • Customer Recovery Advisor

    1 week ago

    Manchester, United Kingdom Cordant Contact Centre Full time

    **About the role**:As a Collection Advisor, you will engage with our customers via inbound and outbound telephone calls, and written communication, to help support those who have fallen behind with their account payments. Demonstrating your great customer service experience andskills, you will engage and work with our customers to effectively understand the...

  • Contact Centre Sales Manager

    7 days ago

    Greater Manchester, United Kingdom IWC Independent Worldwide Consolidators SpA Full time

    Up to £62,000 + Car Allowance + Bonus | Monday-Friday | Career Progression Are you a proven Contact Centre Sales Manager who thrives in a fast-paced, target-driven sales environment? Do you bring energy, discipline, and commercial intelligence to your team? If you can lead from the front, inspire performance, and drive revenue growth - this is the...

  • Contact Centre Team Manager

    1 week ago

    Manchester M, United Kingdom Live Nation Full time

    Job Summary:Location : Manchester, UKDivision : Contact CentreLine Manager: T eam Manager (Fan Support)Contract Terms: Permanent, Full-TimeTHE TEAMManaging a team of 15 – 20 agents. The main function of the Contact Centre management team is to support staff in effectively and efficiently achieving their KPIs in line with Contact Centre targets. To achieve...

  • Contact Centre Team Manager

    3 days ago

    Manchester, England, United Kingdom Live Nation Entertainment Full time

    Job SummaryLocation: Manchester, UKDivision: Contact CentreLine Manager: Team Manager (Fan Support)Contract Terms:Permanent, Full-TimeTHE TEAMManaging a team of 15 – 20 agents. The main function of the Contact Centre management team is to support staff in effectively and efficiently achieving their KPIs in line with Contact Centre targets. To achieve this,...