Customer Recovery Advisor

1 week ago

Manchester, United Kingdom Cordant Contact Centre Full time

**About the role**:As a Collection Advisor, you will engage with our customers via inbound and outbound telephone calls, and written communication, to help support those who have fallen behind with their account payments. Demonstrating your great customer service experience andskills, you will engage and work with our customers to effectively understand the extent of their financial situation and then agree the most appropriate solution from a range of options available.
**Additional responsibilities include**:

- Previous experience of working within a contact centre environment is essential
- Previous experience of working within a regulated financial services environment essential
- Experience of working within a Customer Recovery and or Sales environment within a busy contact centre
- Excellent communication skills and the ability to communicate well with internal and external customers and key stake holders
- Passionate about great customer service with an empathetic attitude
- Ability to multitask
- Great problem-solving skills and attention to detail

**Our benefits**:

- A competitive of £20,000
- A rotational shift pattern covering Monday to Sunday 8am till 8pm
- Incredible colleague discounts
- 24 days annual leave (plus 8 bank holidays) with the option to buy an additional 10 over the year
- Company pension with up to 6% N Brown contribution
- Life Assurance and Private Medical Insurance
- Annual bonus scheme
- Local restaurant discounts across Manchester’s Northern Quarter
- A Manchester City Centre office base, socially distanced workstations and sanitizing stations around the business

**What we’re looking for**:

- Previous experience of working within a contact centre environment is essential
- Experience of working within a Customer Recovery and or Sales environment within a busy contact centre would be beneficial
- Excellent communication skills and the ability to communicate with internal and external customers and key stake holders across the business
- Passionate about great customer service with an empathetic attitude
- Ability to multitask
- Great problem-solving skills and attention to detail
- Previous experience of working within a regulated financial services environment essential
If you are interested then APPLY NOW

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