Head of Contact Centre
7 days ago
Your newpany Hays are recruiting for a permanent Head of Contact Centre based in Manchester City Centre. This position is responsible for leading and optimising the operations of a multichannel client service function. This role will ensure the delivery of exceptional service quality through effective workforce management, training, clientmunications, and change management. Itbines strategic leadership with hands-on collaboration to balance immediate business needs and long-term capability development.Your new role Key ResponsibilitiesLead, coach, and motivate the Contact Centre team to deliver outstanding client oues.Design and implement business plans aligned with organisational priorities and client needs.Oversee contact volume forecasting, workforce planning, scheduling, and real-time management.Drive change management and business readiness activities for strategic initiatives and continuous improvement.Manage the design, delivery, andernance of clientmunications, ensuring clarity andpliance.Plan andern training programmes for new hires, upskilling, regulatory, and role-specific requirements.Maintain a strong risk and control environment to ensure safe andpliant service delivery.Collaborate with senior leaders to optimise resource allocation and support long-term capability development.Set and review performance standards, adjusting strategies based on data and feedback.Participate in special projects and other duties as required.What you'll need to succeed Significant leadership experience within a financial services contact centre or operational environment.Strong knowledge of financial services and regulatory requirements; investment product knowledge desirable.Proven ability to lead, coach, and develop high-performing teams.Demonstrated success in designing and implementing business plans that improve performance and client oues.Excellentmunication, facilitation, and stakeholder management skills.Strong organisational and prioritisation abilities with experience managing multiple initiatives.Undergraduate degree or equivalent experience; financial services or learning and development qualifications desirable.What you'll get in return
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Contact Centre Advisor
7 days ago
Manchester, United Kingdom RRG Group Full time**Contact Centre Advisor** As one of our fantastic Contact Centre Advisors you’ll be a vital part of what we do here at RRG. Representing The RRG Group, you will provide excellent standards of service to our customers and potential customers! You’ll be based in our Contact Centre at our Head Office in Salford Quays. We offer free parking within...
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Contact Centre Advisor
7 days ago
Manchester, United Kingdom Transform Healthcare Ltd Full time**Location: Pines Head Office** Here at Transform Healthcare Ltd we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We have an excellent opportunity for an...
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Contact Centre Team Leader
4 weeks ago
Manchester, United Kingdom Optical Express Full timeJob Title: Contact Centre Team Leader Location: Manchester Bridgewater Hours: 40 hours per week, including evenings and 1 in 3 weekends Salary: £30,000 (DOE) Plus Bonus About Optical Express Optical Express is the UK's only complete eye care provider and Europe's leading private provider of laser eye surgery and premium intraocular lens and cataract...
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Contact Centre Team Leader
4 weeks ago
Manchester, United Kingdom Optical Express Westfield Limited Full timeJob Title: Contact Centre Team Leader Location: Manchester Bridgewater Hours: 40 hours per week, including evenings and 1 in 3 weekends Salary: £30,000 (DOE) Plus Bonus About Optical Express Optical Express is the UK’s only complete eye care provider and Europe’s leading private provider of laser eye surgery and premium intraocular lens and...
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Contact Centre Team Leader
4 weeks ago
Manchester, United Kingdom Optical Express Full timeJob Title: Contact Centre Team Leader Location: Manchester Bridgewater Hours: 40 hours per week, including evenings and 1 in 3 weekends Salary: £30,000 (DOE) Plus Bonus About Optical Express Optical Express is the UK’s only complete eye care provider and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract...
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Contact Centre Team Leader
4 weeks ago
Manchester Area, United Kingdom Optical Express Full timeJob Title: Contact Centre Team LeaderLocation: Manchester BridgewaterHours: 40 hours per week, including evenings and 1 in 3 weekendsSalary: £30,000 (DOE) Plus BonusAbout Optical ExpressOptical Express is the UK’s only complete eye care provider and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract...
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Customer Recovery Advisor
1 week ago
Manchester, United Kingdom Cordant Contact Centre Full time**About the role**:As a Collection Advisor, you will engage with our customers via inbound and outbound telephone calls, and written communication, to help support those who have fallen behind with their account payments. Demonstrating your great customer service experience andskills, you will engage and work with our customers to effectively understand the...
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Contact Centre Operative
4 weeks ago
Manchester, United Kingdom Pontoon Full timeJob Title: Contact Centre Operative Duration: 12 months, temp to perm Location: Manchester/Hybrid (four days per week in the office) Salary: Competitive Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities,...
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Contact Centre Operative
4 weeks ago
Manchester, United Kingdom Pontoon Full timeJob Title: Contact Centre Operative Duration: 12 months, temp to perm Location: Manchester/Hybrid (four days per week in the office) Salary: Competitive Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities,...
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Contact Centre Manager
3 days ago
Manchester, United Kingdom Aspion Full time**Contact Centre Manager Manchester - Hybrid £45,000** **The Company** A market-leading and disruptive online business serving over 3M customers year-on-year and employing over 500 people, working at home and from their Manchester city centre office. **The Opportunity** A significant operational leadership role responsible for the day to day running of...
