Contact Centre Team Leader
2 weeks ago
Job Title: Contact Centre Team Leader Location: Manchester Bridgewater Hours: 40 hours per week, including evenings and 1 in 3 weekends Salary: £30,000 (DOE) Plus Bonus About Optical Express Optical Express is the UK’s only complete eye care provider and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract procedures. With over 35 years of expertise, we continue to lead the way in ophthalmic care across the UK, Ireland, and mainland Europe. Supported by an esteemed International Medical Advisory Board, we work with world-renowned innovators such as Johnson & Johnson Vision and Zeiss, ensuring patients benefit from cutting-edge technology, highly skilled surgeons, and exceptional clinical outcomes. The Opportunity Due to continued growth and recent acquisitions, we are looking for a dynamic and experienced Contact Centre Team Leader to join our high-performing team. This role plays a key part in ensuring operational excellence and outstanding service delivery across our inbound and outbound contact centre functions. Reporting directly to the Head of Contact Centre, you will be responsible for leading, motivating, and developing a team of contact centre agents, driving performance, and maintaining high-quality standards across all patient interactions. Key Responsibilities Lead and manage a team of contact centre agents, ensuring consistent service delivery across all channels. Monitor daily team performance, identifying trends, and implementing improvements to meet KPIs. Coach, train, and support team members to develop their skills and maintain high standards. Handle escalations and complex queries where necessary. Support recruitment, onboarding, and ongoing development of new team members. Ensure compliance with all internal processes and HR frameworks. Collaborate with senior management to contribute to overall contact centre strategy. Participate in regular performance reviews and reporting. What We’re Looking For Proven experience in a contact centre team leader or supervisory role. Strong people management and coaching skills. Excellent communication and interpersonal abilities. Ability to manage multiple teams and workstreams, often across different brands. Experience managing performance and behaviours in line with HR best practices. A flexible approach to working hours, including evenings and weekends. What We Offer Competitive salary Modern, state-of-the-art working environment 29 days’ annual leave Pension scheme Free Laser Eye and Intraocular Lens Surgery Free eye tests and discounted eyewear Generous family & friends discount scheme Continuous training and career development opportunities Ready to Lead? If you’re an experienced team leader looking to join a forward-thinking, global organisation with opportunities to grow, apply now by uploading your CV.
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Contact Centre Team Leader
2 days ago
Manchester, United Kingdom Customer Management Resourcing Full timeContact Centre Team Leader £23,000 - £26,000 per annum + plus bonus Full time, Manchester (M23) We are currently recruiting for an experienced contact centre Team Leader to join our growing global outsourcing client as they go through a period of growth. This is a fantastic role to join a brand new campaign and effectively manage a team to ensure...
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Contact Centre Team Leader
3 weeks ago
manchester, United Kingdom Optical Express Full timeJob Title: Contact Centre Team Leader Location: Manchester City Centre Hours: 40 hours per week, including evenings and 1 in 3 weekends Salary: £30,000 (DOE) Plus Bonus About Optical Express Optical Express is the UK’s only complete eye care provider and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract...
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Contact Centre Team Leader
2 weeks ago
Manchester, United Kingdom Optical Express Full timeJob Title: Contact Centre Team Leader Location: Manchester Bridgewater Hours: 40 hours per week, including evenings and 1 in 3 weekends Salary: £30,000 (DOE) Plus Bonus About Optical Express Optical Express is the UK's only complete eye care provider and Europe's leading private provider of laser eye surgery and premium intraocular lens and cataract...
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Contact Centre Team Leader
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Manchester, United Kingdom Optical Express Westfield Limited Full timeJob Title: Contact Centre Team Leader Location: Manchester Bridgewater Hours: 40 hours per week, including evenings and 1 in 3 weekends Salary: £30,000 (DOE) Plus Bonus About Optical Express Optical Express is the UK’s only complete eye care provider and Europe’s leading private provider of laser eye surgery and premium intraocular lens and...
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Contact Centre Team Leader
3 weeks ago
Manchester, United Kingdom Optical Express Full timeJob Title: Contact Centre Team LeaderLocation: Manchester City CentreHours: 40 hours per week, including evenings and 1 in 3 weekendsSalary: £30,000 (DOE) Plus BonusAbout Optical ExpressOptical Express is the UK’s only complete eye care provider and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract...
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Contact Centre Team Leader
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Contact Centre Team Leader
2 weeks ago
Manchester Area, United Kingdom Optical Express Full timeJob Title: Contact Centre Team LeaderLocation: Manchester BridgewaterHours: 40 hours per week, including evenings and 1 in 3 weekendsSalary: £30,000 (DOE) Plus BonusAbout Optical ExpressOptical Express is the UK’s only complete eye care provider and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract...
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Contact Centre Team Leader
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Contact Centre Team Leader
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Contact Centre Team Leader
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Manchester, United Kingdom Simpson Millar LLP Full time**Contact Centre Team Manager** **Contract**:12 months fixed term contract (maternity cover) **Salary**: Up to £30,000 plus an on-target bonus **Location**: Manchester/Hybrid If your background is call centre or contact centre based and you’re ready for your next challenge, this could be THE role for you. We’re seeking an established Team Manager to...
