Night Manager

Night Manager MONTCALM COLLECTION – London, United Kingdom Overview The Night Manager is responsible for overseeing all hotel operations during the night shift, ensuring the highest levels of guest service, safety, and operational standards. Acting as the senior manager on duty, the Night Manager provides leadership to the night team, resolves guest concerns, manages late arrivals and departures, and conducts the nightly audit process. This role requires strong decision‑making, attention to detail, and the ability to act independently while always representing Montcalm Collection’s luxury standards and values. Key Responsibilities Lead the night shift team to ensure smooth overnight operations (Front Office, Housekeeping, F&B, Security). Greet and assist guests with check‑in, check‑out and any other requests throughout the night. Serve as the senior hotel representative during the night. Oversee late arrivals, departures, and VIP guest care. Deal with any book‑outs from or to the property, ensuring they are handled professionally. Address and resolve any guest complaints or issues promptly, ensuring guest satisfaction. Ensure VIP guests and any special requests are handled with utmost care. Ensure the Front Desk is always manned and available for guests. Conduct the nightly audit, ensuring accuracy in financial reporting. Monitor room availability and ensure accurate recording of all transactions and guest information. Maintain hotel safety and security, including regular property checks. Manage emergencies and incidents in line with hotel procedures. Support Front Office systems and ensure guest data integrity. Ensure all operational procedures are followed in all departments and report on any discrepancies. Prepare shift reports and handovers for senior management. Coordinate with Housekeeping and Maintenance for morning readiness. Uphold Montcalm Collection’s standards of service, luxury, and discretion. Foster a positive work environment that encourages teamwork, professional development, and high employee morale. Provide training and support to night team members to ensure compliance with standards and best practices. Respond to emergencies and incidents following the hotel’s protocols and procedures. Master the Fire Evacuation procedure and implementation. Skills & Qualifications Degree or diploma in Hospitality Management (or equivalent experience). Proven experience in Front Office or Night Management within luxury hotels. Proficiency in Opera PMS or similar hotel systems. Strong financial and auditing skills. Fluent English required, additional languages an advantage. Working Conditions Full‑time position with overnight shifts. Requires flexibility with weekends and bank holidays. Extended periods of standing and walking may be required. Direct engagement with guests during late/early hours. Benefits Competitive salary. A supportive, empowering team environment. Benefits platform with various discounts. 28 holidays including eight bank holidays, with extra holidays after two years of service. Cash‑back health benefits, including optical, dental, chiropractor, and physiotherapy services. Discounted gym membership. Access to Wellbeing platform and sessions, including EAP. Awards and Recognition Programme. Annual parties. Regular and ongoing training and development, including leadership workshops. A paid day off to celebrate your birthday. Eligibility Candidates must be authorised to live and work in the UK. Visa sponsorship is not available for this role. Equal Opportunity Employer Montcalm Collection values diversity and inclusion, providing a workplace free from discrimination and prejudice. We welcome all applicants regardless of gender, ethnicity, age, disability, or background. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted without prior agreement per role in writing from our Head of Human Resources will be considered property of the company and will not be subject to agency fees. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Management and Manufacturing Industry: Hospitality #J-18808-Ljbffr