Night Duty Manager
2 days ago
About us Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds. The Role We are seeking a dedicated and experienced Night Duty Manager to join our team and play a pivotal role in ensuring the smooth operation of the hotel during the night hours. You will oversee the night team, as well as any guest interactions, manage security protocols, and contribute to providing exceptional guest experiences. Your strong leadership skills, attention to detail, and ability to handle diverse situations will be essential for success in this role. Benefits Free meals whilst on duty Paid annual leave of 28 days including public holidays Use of some leisure facilities, including gym & swimming pool (after successful 30 day review) EAP for you and your family Online benefits portal offering lots of discounts Fully funded Apprenticeship opportunities Excellent training and development opportunities Staff Awards and Social events throughout the year Cycle to work scheme Free parking Refer a Friend programme Staff Discounts at The Lensbury and across the L+R portfolio Key Responsibilities Lead, guide, and support the team to deliver exceptional customer service and maintain high standards of professionalism and efficiency. Handle guest check-ins and check-outs, resolve guest concerns, and ensure that guest requests are fulfilled promptly and accurately, creating a positive and welcoming atmosphere. Monitor security cameras, access points, and overall property security to ensure the safety of guests, staff, and the premises. Respond effectively to emergency situations and follow established protocols. Manage the night shift operations, including managing reservations, assisting with billing and accounting procedures, and coordinating with other departments to ensure a seamless guest experience. Train new night reception team members, ensuring consistent adherence to hotel policies and procedures, and providing ongoing coaching to improve performance. Maintain clear and efficient communication between night reception, other departments, and management. Keep accurate logs of incidents, guest interactions, and daily activities. Handle escalated guest complaints or issues, providing effective solutions while maintaining a calm and professional demeanour. Perform administrative duties such as preparing reports, completing night audit procedures, updating guest profiles, and ensuring accurate and organised records. Conduct regular checks to ensure the quality of guest services, room cleanliness, and adherence to brand standards. Qualifications To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values: Previous experience in a hotel reception or DM role. Proven experience in a supervisory or leadership role. Excellent communication and interpersonal skills. Strong problem-solving abilities and the capacity to handle stressful situations with professionalism. Knowledge of hotel management systems and software (Opera Cloud, Protel). Familiarity with security and safety protocols. Flexibility to work night shifts, including weekends, and public holidays as required. Attention to detail and organisational skills. Professional appearance and demeanour. #J-18808-Ljbffr
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Night Duty Manager
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Night Duty Manager
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Night Duty Manager
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Night Duty Manager
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Night Duty Manager
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night duty manager
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