E-Commerce Trading Manager

Why Join WatchNation? If you’re looking for a role where you can truly make an impact—not just “manage a website”—this is it. WatchNation is one of the UK’s leading independent watch retailers with a growing international footprint. Based in Hoole, Chester, we work directly with brands like Seiko, Hamilton, Orient, Fossil, Timex Group and more. We’ve just launched a fully rebuilt Shopify store, and this is only phase 1 of a multi‑stage evolution of our digital presence. Here, you won’t be a small cog in a huge machine—you’ll shape how we trade, how customers shop, and how the business grows week by week. It’s hands‑on, commercial, creative, and fast‑moving. You’ll also work closely on something unique: our in‑house microbrand, Cestrian Watches, with new collections launching in early 2026. You’ll gain first‑hand experience in product launches, storytelling, and brand development. If you’re ambitious, hands‑on, commercially sharp, and excited by a role with genuine ownership, you’ll thrive here. Who We Are We’re a small, focused team that moves quickly, collaborates closely, and takes pride in doing great work. No corporate layers. No politics. Just people building something exceptional. If you’re proactive, curious, data‑driven, and want your ideas to matter—you’ll fit right in. The Opportunity WatchNation is at a pivotal moment: Our new Shopify store is live; phase 2 is kicking off New brands are joining our portfolio Cestrian is preparing for significant launches We’re scaling internationally and expanding our operations As E‑Commerce Trading Manager, you’ll sit at the heart of everything—optimising pricing, delivering campaigns, managing customer experience, and turning insights into fast commercial wins. You’ll also work closely with our Head of Digital, Developers, Product Listing Specialists and SEO Specialist. Hybrid working is available (3 days in Chester HQ / 2 days remote after probation). We are a Home Office‑licensed sponsor. Key Responsibilities Monitor competitor pricing to stay competitive while protecting margins Recommend & implement pricing strategies Identify best sellers and slow movers and take action Support planning of promotions, bundles, and offers Ensure high‑demand SKUs remain in stock with supplier coordination Digital Marketing Plan and deliver marketing campaigns across email, social, blog, newsletters etc. Write and schedule newsletters and digital content Create graphics and banners and have creative flair to generate watch‑based content Assist in campaign planning for product launches across both WatchNation and Cestrian Support brand storytelling with fresh, engaging content Customer Service Support customers primarily via email; occasional live chat/phone cover Resolve order queries, returns, and product information requests professionally Identify recurring themes and improve onsite content and FAQs accordingly Optimise product pages for accuracy, SEO, and conversion Merchandise homepage, collections, and categories Ensure seasonal and promotional content is always fresh Implement discount strategies and promotional experiences E‑Commerce Operations Manage product feeds for Google Shopping, Meta, and marketplaces Monitor Google Merchant Center for errors, disapprovals, and feed health Liaise with developers on bugs, improvements, and site enhancements Support ongoing optimisation of site speed, UX, and SEO foundations Google Ads Manage Search, Shopping, Pmax and Display campaigns Conduct keyword research and audience targeting Optimise bids, budgets, and creative Provide clear reporting and commercial recommendations Reporting & Insights Analyse sales, pricing, merchandising, and campaign performance Recommend trading actions to improve CVR and revenue Provide weekly performance updates with clear commercial insights What We’re Looking For 3+ years’ experience in e‑commerce, trading, or digital marketing Shopify experience Strong commercial instincts and pricing awareness Confident with spreadsheets, data analysis, and KPIs Proactive, solutions‑focused, and detail‑driven Familiar with Google Analytics & reporting tools Customer‑facing experience (email/live chat) Relevant university degree Full right to work in the UK Interest or knowledge of watches, luxury goods, or consumer brands Experience with Google Tag Manager, feed management, or technical e‑commerce Marketplace experience (Amazon, eBay) CRO or UX testing experience Hybrid working after probation Company pension Free parking Real ownership across both retail and brand sides Chance to shape a fast‑growing company and see your impact every week Location Chester HQ (CH2 3AZ) — must be able to reliably commute. #J-18808-Ljbffr