Night Manager

Join to apply for the Night Manager role at Montcalm Collection. Montcalm Collection is London’s compendium of luxury hotels, housed in elegant Georgian townhouses, an 18th‑century brewery, heritage headquarters and a diamond‑shaped skyscraper. The collection includes Montcalm Royal London House, Montcalm East, and the mindful hotels Inhabit, Southwick Street and Inhabit, Queen’s Gardens. Overview The Night Manager is responsible for overseeing all hotel operations during the night shift, ensuring the highest levels of guest service, safety, and operational standards. Acting as the senior manager on duty, the Night Manager provides leadership to the night team, resolves guest concerns, manages late arrivals and departures, and conducts the nightly audit process. Key Responsibilities Lead the night shift team to ensure smooth overnight operations (Front Office, Housekeeping, F&B, Security). Greet and assist guests with check‑in, check‑out and any other request throughout the night. Serve as the senior hotel representative during the night. Oversee late arrivals, departures, and VIP guest care. Deal with any book‑outs from or to our property, ensuring they are handled professionally. Address and resolve any guest complaints or issues promptly and efficiently, ensuring guest satisfaction. Ensure VIP guests and any special requests are handled with utmost care. Ensure Front Desk is always manned and available for the guests. Conduct the nightly audit, ensuring accuracy in financial reporting. Monitor room availability and ensure accurate recording of all transactions and guest information. Maintain hotel safety and security, including regular property checks. Manage emergencies and incidents in line with hotel procedures. Support Front Office systems and ensure guest data integrity. Ensure all operational procedures are followed in all departments and report on any discrepancies. Prepare shift reports and handovers for senior management. Coordinate with Housekeeping and Maintenance for morning readiness. Uphold Montcalm Collection’s standards of service, luxury, and discretion. Foster a positive work environment that encourages teamwork, professional development and high employee morale. Provide training and support to night team members to ensure compliance with standards and best practices. Respond to emergencies and incidents following hotel’s protocols and procedures. Master the Fire Evacuation procedure and implementation. Skills & Qualifications Degree or diploma in Hospitality Management (or equivalent experience). Proven experience in Front Office or Night Management within luxury hotels. Proficiency in Opera PMS or similar hotel systems. Strong financial and auditing skills. Fluent English required, additional languages an advantage. Working Conditions Full‑time position, with overnight shifts. Requires flexibility with weekends and bank holidays. Extended periods of standing and walking may be required. Direct engagement with guests during late/early hours. Benefits Competitive salary. A supportive, empowering team environment. Benefits platform with various discounts. 28 holidays including eight bank holidays, with more holidays after two‑year service. Cash‑back health benefits, including optical, dental, chiropractor and physio services. Discounted gym membership. Access to Wellbeing platform and sessions, including EAP. Awards and Recognition Programme. Annual parties. Regular and ongoing training and development, including leadership workshops. Enjoy a paid day off to celebrate your birthday – because your special day matters Eligibility Candidates must be authorised to live and work in the UK. Visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for this role without prior agreement per role in writing from our Head of Human Resources will be considered the property of the company and will not be subject to agency fees. #J-18808-Ljbffr