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Customer Relations Executive

3 weeks ago

West Sussex, United Kingdom C&M Executive Recruitment Full time

**Customer Relations Executive**
British Airways Holidays is one of the UK's leading Tour Operators. C&M Recruitment are delighted to be supporting them with recruiting into their Customer Relations team. This team work to investigate and respond to post-travel correspondence, providing a high standard of customer service to recover customer confidence in British Airways Holidays. As part of this friendly and enthusiastic team, you will enjoy a multi-tasking role and be rewarded with a salary of £24k to £26k, a hybrid working arrangement and a fabulous range of benefits and travel concessions.
**Customer Relations Executive**:

- Role & Responsibilities**:

- Responding to assigned customers post-travel correspondence
- Ensuring complaints are resolved to the customer's satisfaction and refunds issued
- Working within a team to support telephone calls from customers, agents and suppliers
- Assisting other departments on Customer Relations issues and compensation queries
- Liaising and negotiating with suppliers to investigate customer feedback

**Customer Relations Executive - Skills & Experience Required**:
This is a busy, hands-on role for someone who can demonstrate:

- Proven experience within a Customer Service role, with travel industry experience being beneficial
- Excellent written and verbal communication skills
- The ability to negotiate positive outcomes whilst building relationships
- A passion to deliver excellent customer service
- Strong planning, organisation and time management skills

**Customer Relations Executive - Additional Information**:

- To help with your decision on whether this is the role for you, as a guide, a typical salary in this role is around £24,000 to £26,00 per annum,
- BA Holidays are based in Crawley, West Sussex and they offer hybrid working combining home and office working to enable the perfect balance between learning and working alongside colleagues with work/life balance.

They offer an array of amazing benefits for their team, which include:

- Staff travel - unlimited standby and premium standby fares for you and your nominees on the full BA network, plus ability to purchase discounted commercial tickets for your own use or for friends and family, and discounts on hotels and car hire.
- Flexible benefit scheme offering a range of benefits that you can select, including a market-leading defined benefit pension scheme, critical illness cover, cycle to work, private medical insurance, and more.
- Health and well being support - including Mental Health First Aiders and Menopause Peer Support Group
- Free onsite parking and shuttle bus between Gatwick Airport and the office at Astral Towers
- Onsite gym (membership fees apply)