Customer Repair Executive

4 days ago


West Sussex, United Kingdom Line Up Aviation Full time

I am looking for a Customer Repairs Executive to join my fantastic client on a permanent basis. As the Customer Service Executive, you will be working within a small team reporting to the VP Repairs, and assist in the management of Customer Repairs, CoreRepairs and Stock Repairs, whilst supporting the sales team with status updates and technical backup.
**Role**: Customer Repairs Executive
**Pay**: Competitive
**Contract**: Permanent
**Location**:West Sussex

**Responsibilities**:

- Ensuring Repair Orders are raised as required
- Progressing repair orders and updating Quantum accordingly
- Logging quotes, quote review, approval and negotiation in line with set budgets
- Updating the company system and associated spreadsheets with status of repairs
- Performing to KPI's
- Liaison with sales team regarding component status and customer order requirements
- Supporting the Sales Team with their repair queries eg: Modifications, Turn times, Costings, Interchangeability, etc.
- Sourcing and obtaining pricing from MRO workshops for items requiring repair.
- Any related tasks required necessary by the MRO Customer Services Supervisor or VP Repairs
- Managing Warranty Repairs

**Essential Experience**
- Relevant experience in the aerospace industry ideally gained with a stockist, MRO provider or Workshop
- Willingness and enthusiasm to learn.
- Ability to communicate at all levels
- Experience of Excel / Power Point / Word / Outlook
- Attention to detail
- Ability to work on own initiative
- Ability to work under pressure and cope with large volumes of work
- Highly organised and efficient

**Desirable**:

- Experience using Quantum
- Technical Experience with an Aviation Qualification

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standardof service supported by an ingrained culture of honesty and integrity.



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