German Speaking Customer Relations Executive

5 days ago

North West London, United Kingdom French Selection Full time

North-West London

Ref: 4115OG1

**COMPANY PROFILE**

Our client is a well-established tour operator specialising in creating tours in Great Britain and Ireland

**RESPONSIBILITIES**

**German speaking Customer Relations Executive**
**Salary: up to £30,000 p.a.**
**Location: North-West London**
**Ref: 4115OG1**

** Full time permanent position - Flexi office hours**
** Hybrid working system - 3 days office / 2 wfh after training**
** Graduates welcome too**

**Main duties**:
Being the main point of contact for clients and suppliers until the end of the tour ensuring the clients have the best experience

**The Role**:

- General bookings in tour plan and ensuring groups are placed in hotels
- Requesting services from suppliers as needed
- Admin of group bookings including but not limited to amendments / cancellations / room lists etc.
- Ensuring tours run smoothly from start to finish while making certain client requests are processed
- Negotiating rates with suppliers
- Issuing of documentation
- Processing invoices
- Liaising with internal and external stakeholders / suppliers as necessary

**CANDIDATE'S PROFILE**
- **Fluent in German (Written and spoken) - Essential**:

- Customer service skills a plus
- Previous experience in travel / tour operations beneficial but not a requirement
- Travel and tourism graduates welcome too
- Excellent communication and organisation skills
- Proactive, Dynamic and ability to multi task
- IT literate (MS Office)
- Able to work as part of a team as well as to take initiatives

**SALARY**

**Up to £30,000 p.a.**

**Keywords**

Tour operations, tour operator, tours, travel, customer care, client relations, operations, bookings, administration, suppliers, hotels, documentation, invoices, Fluent in German,, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian, London

**APPLY NOW**

**STATUS**

Live

**SALARY**

Up to £30,000 p.a.

**REFERENCE**

4115OG1

**LOCATION**

North-West London

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