Customer Service Associate

2 weeks ago


London, United Kingdom Cubitts Full time

**Customer Service Associate**

40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed in more than three centuries. Products are tired, standards are poor, and glasses wearers have got used to sub-standard experiences.

Cubitts is looking to change the spectacles industry in the USA and build a better way to buy spectacles. We are looking for a detail oriented and passionate operations associate to support our team as we go through our next phase of growth with our US website. You'll be based at our HQ, on Brewery Road, King's Cross ,which is set to support delivering a best in class operation.

**The role**:

- Work together with the Operations team to provide a fast order turnaround.
- Operations focused, ensuring communication is effective and actioned.
- Processing orders, managing returns and daily reporting.
- Confidently offer style advice and answer product and prescription queries.
- Problem solving and ownership of any escalated issues and ensure a fast resolution.
- Proactively identifying trends in customers feedback to improve our processes, product and technology.
- Adhering to goals and targets set for the team.
- Follow up with customers when necessary to ensure an outstanding experience is provided during the customers journey.
- Offer support to our retail teams to help create a seamless customer experience.
- Report any system issues in a timely manner.
- Engage with colleagues from all other departments to ensure we are always improving our systems and service with clear communication.

**Who are you**:

- You must be genuinely passionate about helping people.
- A highly productive, organised, self-starter who can work independently.
- Forward thinker who rises to any challenge.
- Have exceptional attention to detail.
- Demonstrate exceptional customer handling, interpersonal and written communication skills.
- Be an effective problem-solver and capable of managing a diverse range of responsibilities.
- You have 1 year + experience in customer service and operations.
- Optical experience or knowledge is preferable but not essential.
- A genuine passion for spectacles, including their design and history.

**Some nice things you’ll get**:

- Complementary spectacles.
- Bespoke holiday allowance.
- Monthly Yoga classes.
- A personal aspiration and development plan.

Working hours: 40 hours per week, East Coast hours 2pm-10pm.

**Contract: (**FT, Kings Cross).



  • London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Customer Service Associate** **London, NW10** **£23,500 + Pension + Parking** A very successful local organisation is seeking a Customer Service Associate to join their team in the Sales Department. **Some of your duties will include**: - Managing customer order requirements from instigation stage through to delivery - Working closely with the sale,...


  • London, United Kingdom Advantage Resourcing Full time

    Customer Services Associate - Banking/Contact Center/Payments - City, London A market leading digital bank is seeking new Customer Services Associates for their vibrant and rapidly growing customer support team. You will be equally challenged and rewarded in a busy role identifying and resolving customer queries regarding online bank accounts and card...


  • London, United Kingdom Tiger Recruitment Full time

    A market leading international payment business who assist companies move money around the world, are looking for a switched on Customer Service Associate to join their busy team. **Role**: Customer Service Associate **Duration**: 6-12months (6months min) with scope beyond **Rate**:12GBP per hour (with scope for this to increase with performance and tenure)...


  • London, Greater London, United Kingdom Amazon Full time

    Customer Service Associate - Pune, IndiaRole: Customer Service AssociateJob Type: SeasonalLocation: PuneOur mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach...


  • London, Greater London, United Kingdom Bank of China Full time

    Banking department's main responsibility is to deliver excellent customer service as well as market and promote products and services that the Bank offers to its customers whilst adhering to Head Office's and regulatory bodies' requirements. As an Associate - Customer Service - Mandarin Speaking, you will be required to focus on business development...


  • London, United Kingdom A Bathing Ape® | I.T Nowhere (UK) Limited Full time

    JOB TITLE: Online Customer Service Associate LOCATION: London, United Kingdom JOB TYPE: Full-time, Permanent REPORTING TO: Operations Manager **_About BAPE_** **BAPE** is a leading premium streetwear brand that offers iconic designs and original patterns such as "BAPE® CAMO", "BAPE STA", "SHARK HOODIE" and "BABY MILO®". In its global expansion, BAPE now...


  • London, United Kingdom Moody's Investors Service Full time

    The Client Service associate is responsible for providing superior Customer Service as the first point of contact for Moody's Analytics’ customers across a wide range of products. Our group supports the Credit Research & Risk Measurement suite within the diverse Moody’s Analytics product offering. - Provide superior customer service at all times...


  • London, United Kingdom CPL Specialist Full time

    **Customer Service Associate (CSA) / Fluent German speaker Location: London, United Kingdom **Customer Service Associate (CSA) is responsible for servicing inbound customer enquiries by providing information, solutions and troubleshooting. Activities include sales of inbound accounts (inbound communication channels), entering/tracking invoicesand customer...


  • London, United Kingdom Eataly UK Full time

    **Aim**: the Customer Service Desk Associate will provide friendly, informative and proactive customer service to any customer who may either approach the desk, be referred to the desk by a colleague or look to need some assistance in some way. As a Customer Service Desk Associate you will be involved in proving store information and service and could be the...


  • London, United Kingdom Angela Mortimer Full time

    **WorldFirst** - an internationals payment business helping companies move money around the world. **Role**: Customer Service Associate **Duration**: 3 months min-temp ongoing **Rate**:12GBP per hour **Scope of work**: Reporting into the Client Relations Team Lead, this role will focus mainly communications with clients via our phone system, live chat...


  • London, United Kingdom Fidelity International Full time

    About the OpportunityJob Type: PermanentApplication Deadline: 01 May 2025Title: AssociateDepartment: Client ServicesLocation: Kingswood, Surrey, UKReports To: Team LeadSalary: 25,700 plus bonusJoin us as an 'Associate-Client Services' at Fidelity!If you enjoy phone conversations with customers, working from a premium location based in Surrey, UK and seek a...


  • London, United Kingdom CPL Specialist Full time

    **Customer Service Associate (CSA) / Fluent German speaker** Customer Service Associate (CSA) is responsible for servicing inbound customer enquiries by providing information, solutions and troubleshooting. Activities include sales of inbound accounts (inbound communication channels), entering/tracking invoices andcustomer and sales data, as well as...


  • London, United Kingdom CPL Specialist Full time

    **The Role**:Customer Service Associate (CSA)** **Contract: Permanent / Full-time** **Salary: £28,000 - £32,000 base + benefits** **Location: London or Dublin, United Kingdom** A Customer Service Associate (CSA) is responsible for servicing inbound customer enquiries by providing information, solutions and troubleshooting. Activities include sales of...


  • London, United Kingdom UnderPinned Full time

    **Company : UnderPinned** **Location : UnderPinned HQ, 1 Gossamer Gardens, E2 9FN, London** **Point of Contact: Jack Williams** **Schedule : Full-time** **Salary: £23,000 on a five-day week (Monday to Friday, 9-5 UK time, Remote)** **Overview** **UnderPinned is seeking an ambitious, analytical, and experienced Customer Service Associate to help...


  • London, United Kingdom Jackson Sims Recruitment Full time

    **Job description** Jackson Sims Recruitment are currently seeking a full time **Residential Customer Service Associate** for a permanent position student accommodation in Southeast, London. **Key Responsibilities**: - Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living - Supports the creation of a...


  • London, United Kingdom Amazon Full time

    Role: Customer Service Associate (CSA) - SeasonalJob Type: Fixed-term (Seasonal), Full-timeLocation: Three E-com Center, MOA Complex, Pasay CityOur mission at Amazon is to be the Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our...


  • London, United Kingdom Katie Bard (Angela Mortimer Plc) Full time

    A well-established international payment business is in need of a talented Customer Service Associate to join their growing team on a temp ongoing basis. With a minimum commitment of 6 months, this role provides a great opportunity for recent graduates tokickstart their careers. You will be earning a competitive hourly rate, along with holiday pay, and the...


  • North West London, United Kingdom Residential Living Recruitment Full time

    Residential Living Recruitment are delighted to be supporting a rented living operator to recruit a Customer Service Associate. Our client are advocates for the rental revolution and strive to improve the wellness of customers and residents within their developments. **Location**:London **Salary**:£30,000 per annum plus Bonus **Job type**:Full Time...


  • Greater London, United Kingdom Marken’s Data Protection Officer, HewardMills Ltd. Full time

    Title:Customer Service AssociateJob Purpose:To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.Main Duties and Responsibilities:To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time...


  • London, United Kingdom bagport UK Ltd, Lost Property Office, Heathrow Full time

    bagport UK Ltd are looking for permanent, full time Service Associates to join the Lost Property Office team at Heathrow Airport working a 40 hour week variable Monday through to Sunday. Required to start asap £11.05 per hour Starting bonus of £200 with a further £300 on completion of six month probabionary period. We operate between 6.45am - 7pm, 7...